Teams at PurpleRain Technologies

Lead and train a small remote customer support team, ensure tickets meet SLA, develop training and knowledgebase, maintain metrics and documentation, and handle direct email/chat support queries.

Create and optimize web, landing page, product, FAQ, email, blog, video and audio copy for SaaS/e‑commerce. Run A/B tests and use heatmaps and analytics to increase conversions, reduce bounce, match user intent, and collaborate with design and marketing teams to track performance.

Drive prospects through demo to contract close, source inbound/outbound leads, manage and grow pipeline in HubSpot, onboard and maintain client relationships, track sales activity and achieve quarterly quotas, and collaborate with account management on upsell/cross-sell.