Ramp Benefits Overview

Leads Ramp’s Strategic Technical Consulting team and owns post-sales technical implementation for major enterprise accounts. Responsibilities include team development, solution design, ERP and API integration escalations, activation milestones, delivery capacity planning, KPI management, executive stakeholder communication, and cross-functional partnership with Sales, Product, Engineering, and Customer Success. The role also shapes strategic delivery models and converts customer insights into product improvements.

Leads and develops a team of Commercial Account Managers responsible for customer expansion, renewals, and retention. Owns pipeline, forecasting, revenue targets, upsell and cross-sell strategies, coaching frameworks, and performance reporting. Partners with Sales, Marketing, Product, and Operations to improve customer outcomes and inform product direction. Also hires and onboards team members while enabling consultative selling to executives and finance decision-makers.

Sources and qualifies public-sector sales opportunities through outbound prospecting, including warm and cold campaigns. Researches organizations, builds prospect lists, applies consultative selling and BANT qualification, and maintains accurate relationship data in Salesforce. Partners with sales leadership, product, marketing, and operations to develop Ramp’s public-sector market presence and improve prospecting performance.