Jobs at Ramp

Provides technical consulting for Ramp customers, guiding ERP, HRIS, API, and financial-system integrations. Advises on architecture, configuration, implementation, and troubleshooting while translating technical concepts for finance stakeholders. Partners with Customer Activation, Account Management, Sales, Product, Design, Engineering, and integration partners to support customer success, influence product roadmaps, and scale integration documentation and tooling.

Own the post-implementation experience for enterprise customers, driving adoption, satisfaction, renewal readiness, and measurable financial outcomes. Build executive and cross-functional relationships, manage account health using data, identify risks and growth opportunities, and partner with Account Management on QBRs and strategy. Advise customers on finance workflows and ERP integrations while using AI tools daily. Help establish Lifecycle Customer Success playbooks, programs, and operating practices for a newly formed team.

Lead onboarding, implementation, adoption, and long-term success for Ramp’s public-sector customers. Partner with finance, procurement, IT, compliance, and other stakeholders to optimize workflows, meet security and regulatory requirements, drive product utilization, and demonstrate ROI. Act as a strategic advisor, manage complex technology deployments, collaborate cross-functionally on customer solutions, and share insights that shape product development.

Own the post-implementation experience for mid-market customers, driving adoption, satisfaction, renewal readiness, and measurable financial outcomes. Build relationships with finance leaders, monitor usage and risk signals, partner with Account Management on growth, and communicate ROI to Controllers and CFOs. Use AI and data daily to improve customer engagement, identify risks, create scalable playbooks, and relay customer feedback to product teams.

Develop and execute underwriting policies for new business onboarding across corporate cards and bill pay. Build monitoring dashboards, analyze credit and fraud risks, research emerging trends, and partner with product and engineering on risk tooling. Provide customer support by phone and email while balancing customer experience with risk management. Apply AI and automation to improve decision quality and operational efficiency.

Own the strategy, roadmap, and results for Ramp’s Bill Pay product. Partner with customers, Engineering, Data, Procurement, Accounting, Payments, and Risk to automate bill processing, approvals, payments, and accounting synchronization. Define trustworthy AI workflows, simplify complex enterprise processes, measure adoption and automation, and use data to prioritize improvements. The role requires hands-on AI product experience, technical fluency, customer discovery, and ownership from initial concept through adoption.

Build and evolve design system components, APIs, tooling, and infrastructure used across Ramp products. Partner with designers and engineers to translate UX principles into accessible, consistent implementations; define when rules belong in components, guidance, or automation; improve developer experience; support AI-assisted UI development; and contribute to design critiques, documentation, hiring, and team growth.

Partner with Account Managers to expand existing customers through product demonstrations, requirements analysis, ROI assessments, and technical scoping. Design scalable solutions using APIs, ERP integrations, and HRIS connectors; troubleshoot integration and configuration issues; advise customers on system architecture; and influence Product and Engineering roadmaps through customer feedback. The role supports commercial and mid-market finance teams using Ramp and accounting platforms.

Partners with Account Managers to expand existing mid-market customers through product demonstrations, requirements analysis, ROI assessments, technical scoping, and scalable solution design. Advises customers on APIs, ERP integrations, HRIS connectors, and configuration decisions; troubleshoots integration blockers across major accounting platforms; and translates technical capabilities into business value. Collaborates with Product, Engineering, and partners to influence roadmaps, document solutions, and accelerate customer time-to-value.

Partner with Account Managers to expand enterprise customers through product demonstrations, requirements analysis, ROI assessments, and technical scoping. Design ERP, API, and HRIS integration architectures; troubleshoot configuration and integration blockers; advise customers on scalable workflows; and influence Product and Engineering roadmaps through customer feedback. The role supports complex multi-entity financial environments without requiring direct coding.

Own and scale Ramp’s customer marketing programs, including the Customer Advisory Board, Know Your Customer initiative, co-marketing, customer references, advocacy, and event speakers. Build relationships with executive customers, coordinate cross-functional teams, manage approvals and commitments, establish program goals and reporting, and connect customer participation to pipeline and expansion. The role requires strong executive communication, systems thinking, operational rigor, and practical AI-enabled automation skills.

Own and grow Ramp’s federal government sales pipeline, leading complex opportunities from initial engagement through procurement and award. Build relationships with agency executives, procurement and contracting officials, and partner organizations. Serve as a federal subject matter expert, contribute market insights to go-to-market and compliance strategy, and collaborate with product, marketing, legal, and compliance teams while exceeding sales targets.

Own the full sales cycle for Ramp’s AI products, from pipeline generation through close and activation. Build demand in an emerging category, navigate complex enterprise buying groups, quantify business value, lead technical evaluations, and develop repeatable sales playbooks. The role also shapes positioning, pricing, qualification, forecasting, and product feedback while establishing the operating foundation for Ramp’s AI sales organization.

Supports legal and privacy operations by improving legal technology and AI workflows, maintaining privacy inventories and evidence, responding to data subject requests, administering legal systems, managing knowledge resources, and executing corporate governance, equity, policy, and control initiatives. Partners with Product, Security, IT, Marketing, vendors, and business leaders to streamline processes and address compliance gaps.

Leads and develops a team of Strategic Account Executives selling complex, high-value, multi-product solutions. Owns pipeline, forecasting, revenue targets, deal strategy, and enterprise sales execution. Coaches sellers through long, multi-stakeholder deals involving executives, procurement, legal, IT, and security teams. Partners cross-functionally with solutions consulting, product, marketing, partnerships, finance, account management, and support. Recruits strategic sales talent and contributes to enterprise go-to-market strategy.

Recruits full-time and freelance brand and visual design talent for Ramp’s Brand and Creative Studio teams. Responsibilities include defining search profiles with creative leaders, sourcing passive candidates through portfolios, communities, referrals, and events, evaluating creative work, managing multiple pipelines, coordinating stakeholders, and guiding candidates through a thoughtful process from initial outreach through offer and close.

Manage and expand a fraud operations team responsible for alert review, investigations, fund recovery, service levels, and incident response. Develop fraud policies and processes, use data and analytics to improve efficiency, research emerging fraud trends, and partner with Product, Engineering, Data Science, Risk Strategy, and Customer Support teams to build tooling, strengthen decisioning systems, and address escalations.

Build performant, beautiful, and usable frontend interfaces using JavaScript, React, TypeScript, Vite, and Ryu. Lead complex projects, influence technical vision, improve engineering processes, uphold high UX standards, and collaborate across teams. The role includes recruiting, interviewing, mentoring engineers and interns, and translating business and product ideas into scalable engineering solutions.

Investigate account applications, transactions, disputes, and first- and third-party fraud. Analyze patterns, document findings, communicate with customers and external stakeholders, and collaborate with risk, compliance, support, strategy, and engineering teams. Use AI and automation to improve investigations and fraud controls, conduct root-cause analysis, monitor emerging trends, and support recovery efforts. Requires rotating nights, weekends, and holiday coverage for 24/7 monitoring.

Provides technical and financial consulting to commercial customers, guiding ERP, HRIS, API, and accounting integrations from onboarding through expansion. Advises on system architecture, configuration, implementation solutions, and integration troubleshooting without directly coding. Partners with Sales, Customer Success, Product, Engineering, and implementation teams; translates technical concepts into business value, documents scalable solutions, and channels customer feedback into product roadmap improvements.