Teams at Relativity

Design, build, and operate AI-driven, cloud-native distributed systems for high-volume document ingestion and search. Build Elasticsearch ingestion pipelines, message-based consumer services, containerized solutions on Azure/AWS using Docker and Kubernetes, improve reliability and observability, and contribute via code reviews, automated testing, and cross-team collaboration.

Manage and coach a Technical Account Management team to ensure high-quality, proactive support for Relativity customers. Oversee capacity planning, KPI performance, ticket and tenant health monitoring, on-call rotations, and cross-functional coordination with Product and Engineering. Drive service reviews, troubleshoot complex technical issues (SQL, Azure, VMs, storage, networking), and develop employees' technical and product skills while maintaining customer relationships and operational excellence.

Lead design, build, maintain, and scale Workday Financials integrations. Monitor and resolve integration issues, perform root cause analysis, document technical designs, ensure SOX/audit compliance, and collaborate with Finance, IT, and third-party vendors to drive automation and process improvements.