Teams at Replit

Provide technical customer support through tickets, troubleshoot product issues and bugs, offer developer guidance, maintain the knowledge base, communicate outages, and escalate bugs to Engineering. The role requires efficient ticket triage, productivity tracking, strong communication, autonomous problem-solving, and collaboration with global support teams. It follows a Saturday-Wednesday schedule with in-office work on Mondays and Wednesdays in Foster City, California.

Lead Replit’s corporate affairs growth strategy by converting senior government and industry relationships into enterprise pipeline, adoption, and revenue opportunities. The role targets strategic accounts, builds C-suite relationships, partners with sales and business development, develops repeatable engagement playbooks, establishes performance metrics, and represents Replit in executive, industry, and government forums.

Lead and grow an SRE team responsible for observability, incident management, load and failure testing, performance engineering, cloud cost and capacity, and rollout infrastructure. Build reliable production platforms, guide safe changes, investigate complex failures, improve system performance, and partner cross-functionally. The role also includes coaching engineers, hiring, developing technical leaders, measuring reliability outcomes, and staying hands-on with software, infrastructure, Kubernetes, telemetry, and AI-assisted development.