Jobs at Reputation

Supports FP&A activities including forecasting, budgeting, reporting, financial modeling, headcount tracking, sales compensation analysis, and operational metrics. The analyst prepares executive reports, reconciles transactions, identifies discrepancies, analyzes business trends, and recommends cost-saving and efficiency opportunities. The role partners with cross-functional leaders in a remote environment and supports financial improvement initiatives.

Manage a high-volume portfolio of approximately 160 SMB accounts across onboarding, training, adoption, retention, renewals, growth, and upsells. Build strategic customer relationships, monitor account data for churn and expansion opportunities, present performance insights, and advocate for customer outcomes. Use AI, automation, and customer success technologies to scale engagement and improve efficiency while collaborating with Sales, Product, Support, Data Science, and other teams.

Develop and maintain automated tests for web applications, APIs, integrations, SaaS platforms, and AI-powered features. Build customer journey tests, improve automation frameworks, integrate testing into CI/CD pipelines, analyze failures, troubleshoot defects, and increase test coverage and reliability. The role also contributes to AI-assisted testing initiatives and applies emerging technologies such as LLMs, agentic AI frameworks, and model evaluation methodologies.

Senior Full Stack Engineer building scalable, high-performance web applications. Own feature design through delivery, write clean reusable code, optimize databases, work with CI/CD, containers, cloud, distributed systems, mentor teammates, and maintain zero customer-reported bugs.

Develop and execute go-to-market plans for Reputation’s platform, including high-velocity product launches, sales enablement, product collateral, messaging, competitive analysis, and market research. Serve as a subject matter expert for sales, marketing, and customer success teams, translate product features and customer insights into differentiated value propositions, and collaborate with Product Management to influence the product roadmap.

Own and grow enterprise SaaS accounts across the US by leading multi-stakeholder sales cycles, building executive relationships, developing account strategies, identifying expansion opportunities, maintaining pipeline and forecast discipline, and collaborating cross-functionally to drive customer success and revenue growth.