Jobs at Ricoh Global Services

Provide onsite legal document reprographic and workplace support: print/scan/convert/encrypt documents, maintain copiers, manage mail and supplies, assist with room setups, handle confidential, time-sensitive materials, and perform light maintenance and moves.

Manage and grow customer accounts by identifying needs, aligning Ricoh solutions, and expanding market share. Develop new business, build relationships with decision-makers, deliver consultative presentations and proposals, communicate financial and operational impacts, and maintain stakeholder engagement throughout the sales process. Role is commission-eligible and requires about 20% travel.

Provide daily on-site support for Ricoh-managed printers including consumable replenishment, basic maintenance, troubleshooting, inventory and procurement, meter reads, training, and escalation to Level 2 to meet SLAs.

Provide onsite office support in a legal environment: manage copying, scanning, printing, mail/package distribution, meeting room setups, equipment troubleshooting, billing logs, and light facilities tasks while maintaining confidentiality and customer service standards.

Lead portfolio strategy and product lifecycle for B2B SaaS services: launch, position, price, and retire products. Provide SME guidance, market research, competitive analysis, sales enablement, roadmaps, forecasts, and cross-functional collaboration to drive revenue and product performance.

Lead document scanner portfolio strategy and GTM to drive revenue and gross profit. Coordinate cross-functional teams, manage product lifecycle, forecasting, competitive analysis, budgeting, and supplier considerations; represent the company at industry events and apply customer insights to optimize portfolio performance.

Drive business development and solution selling within assigned accounts by building relationships with decision-makers, uncovering opportunities, and presenting consultative Ricoh solutions. Manage multiple accounts, articulate financial and operational impact, and travel approximately 20% for customer engagements.

Join a talent community for managed services and office operations roles. Opportunities likely span managed services delivery, office administration, facilities coordination, vendor management, and general operational support.

Lead and close complex enterprise workflow, integration, and outsourcing sales. Build C-suite relationships, develop value propositions and capture strategies, manage multi-year pursuits, coordinate cross-functional teams, and deliver solutions that meet client business and IT requirements.

Sell Ricoh hardware, software, and services to federal accounts (DoD, VA, civilian). Develop consultative solutions, manage managed print strategy, close deals, coordinate post-sale implementation, track account activity, and meet revenue targets while growing market share.