Jobs at Ricoh USA, Inc.

Greets visitors, manages badges and meeting rooms, operates the company switchboard, maintains phone lists and calendars, updates automated messaging, supports administrative tasks, manages promotional items, and provides general office and PC support. The role requires strong organization, communication, customer service, and teamwork skills in an office environment.

Greets visitors, manages badges and meeting rooms, answers and transfers nationwide calls, and performs switchboard and administrative support. Maintains phone lists, calendars, messaging systems, promotional inventory, and office materials. Provides customer service, supports teams with varied administrative tasks, and assists with company and community events. Requires strong communication, organization, teamwork, and basic PC skills in an office environment.

Coordinates workplace reception and concierge services, including greeting visitors, issuing badges, scheduling conference rooms, preparing client visits, arranging catering and travel, supporting meetings, and assisting executive staff. Provides clerical, mail, shipping, facilities, proposal, vendor coordination, and event support while representing Ricoh and customer cultures.

Develop and execute strategic account plans, build executive-level relationships, identify growth opportunities, and drive profitable revenue expansion and retention. The role leads strategic planning sessions, quarterly business reviews, solution development, customer networking, and business planning for major accounts. It requires industry expertise, successful sales experience, executive presence, negotiation skills, and the ability to grow service-based offerings. Approximately 30% travel is required.

Leads a technical account management team delivering application administration, customer support, training, solution oversight, and technical roadmaps. Manages staffing, coaching, utilization, profitability, budgets, operational processes, and employee development. Builds strategic relationships with customer executives, supports quarterly business reviews, resolves escalated application issues, and identifies new business opportunities. The role requires enterprise IT expertise, strong leadership, customer communication, and significant overnight travel.

Analyzes and maintains customer, item, and configuration master data using Oracle and Microsoft tools. Organizes and validates files for electronic updates, investigates data and process issues, evaluates business impacts, prepares reports, and supports cross-functional projects. Collaborates with business teams to ensure data integrity, accurate national coding, efficient processes, and customer-focused solutions.

Manages an Operations Support team responsible for Oracle and related database maintenance, data cleansing, reporting, system integration, coding standards, and project support. Oversees employee performance, service-level metrics, budgets, staffing costs, policies, and operational goals. Provides technical and operational guidance, analyzes project impacts, supports database enhancements, and coordinates cross-functional initiatives with IT and other departments.

Leads pre-sales and post-sales implementation of integrated commercial print hardware, software, and services solutions. Assesses customer workflows, demonstrates solutions, develops ROI analyses, supports sales representatives, architects implementations, manages Statements of Work, trains customers, and ensures successful delivery and satisfaction. Provides technical leadership, solution assurance, project management, and specialized expertise in inkjet continuous-feed technologies, print workflows, data streams, finishing, networking, and related commercial or transactional print environments.

Manage a B2B software and services portfolio focused on Document Management and Document Intelligence. Lead lifecycle decisions, commercialization readiness, portfolio prioritization, financial analysis, business cases, and revenue and margin growth. Coordinate Sales, Operations, Product, Finance, Marketing, Enablement, and Support across a matrixed organization. Oversee launch readiness, governance reviews, risk mitigation, customer feedback, performance reporting, and strategic initiatives for a portfolio potentially worth $150 million.

Manages complex business-process and workflow solution sales from prospecting through close. Develops C-suite relationships, creates demand, leads capture efforts and technical bids, shapes client requirements, builds differentiated value propositions, and coordinates internal and partner resources. Conducts competitive, market, financial, and strategic analyses while aligning Ricoh solutions to enterprise business outcomes. Requires strong sales-process expertise, technical understanding of IT environments, executive communication, negotiation, and leadership skills.

The Senior Manager I, Product is responsible for portfolio strategy, product life-cycle management, and driving competitive positioning and performance of B2B services. The role involves collaborating with cross-functional teams, market research, and ensuring successful product launches while maintaining ongoing product development and customer insights.

The role is focused on managing services and office operations within a community, possibly involving coordination and administration tasks.