Jobs at Ricoh USA, Inc.

Sell consultative Ricoh solutions by developing new and existing customer relationships, uncovering business needs, delivering solution-based proposals and presentations, and driving account growth through strategic engagement and relationship building.

Coordinate and manage meeting and event spaces, AV setups, food and beverage service, and office floor supplies. Provide copy/production/scan/mail support, maintain kitchens and pantry, assist setup/breakdown, and ensure high-quality client-facing hospitality and office services.

The specialist manages customer service, schedules equipment, assists in legal workflows, performs office and copier maintenance, and handles confidential documents.

The role requires providing legal service support by managing document workflows, delivering customer service, troubleshooting equipment, and ensuring safe handling of materials. Responsibilities include mail distribution, document scanning, and maintaining equipment logs in a legal environment.

Lead operational delivery for assigned enterprise customers across North America, ensuring SLA compliance, customer satisfaction, financial performance, and team development. Drive process improvements, onboarding, billing accuracy, and cross-functional coordination while managing risks and opportunities to improve service value.

Operate high-volume copiers, scanners and bindery equipment; handle sensitive legal documents, perform scanning/OCR/FTP, manage mail/shipping, maintain supplies and logs, and provide professional customer support under tight deadlines.

The Business Process Sales Consultant drives sales by managing relationships with clients, understanding their needs, and leading complex bids while ensuring a competitive advantage and successful execution of projects.

The Senior Manager I, Product is responsible for portfolio strategy, product life-cycle management, and driving competitive positioning and performance of B2B services. The role involves collaborating with cross-functional teams, market research, and ensuring successful product launches while maintaining ongoing product development and customer insights.

The role is focused on managing services and office operations within a community, possibly involving coordination and administration tasks.

Manage and grow customer accounts by identifying business challenges and aligning Ricoh solutions. Drive new and expanded sales through consultative selling, relationship building, presentations, and strategic discovery. Analyze customer environments, articulate financial and operational impact, and collaborate with stakeholders to expand services across the enterprise.

Sell Ricoh hardware, software, and services into federal accounts; develop consultative solutions, manage managed print programs, close deals, coordinate post-sale implementation, and maintain account records to meet revenue and profit targets.

Lead document scanner portfolio strategy to drive revenue and gross profit. Manage GTM, product launches, lifecycle, forecasting, cross-functional alignment, partner relationships, and budget. Serve as SME, perform competitive analysis, apply voice-of-customer insights, and represent the company at industry events.