Teams at Ricoh USA, Inc.

Provides on-site mailroom, copying, scanning, bindery, shipping, receiving, and document distribution services. Picks up and delivers USPS mail, operates and troubleshoots copier equipment, maintains service and inventory records, responds to customer requests, and supports meeting-room setups and facility moves. The role requires customer service, basic computer skills, physical handling of materials, regular movement between buildings, and occasional after-hours emergency response.

Oversees daily operations of a small mailroom/copy/scan site, supervises a small team, handles customer issues and contract compliance, trains staff, manages workflow, inventory and reporting, and uses Oracle iProcurement for site purchasing. Ensures service levels, profitability, and implementation of Ricoh service standards.

Sell consultative Ricoh solutions by developing new and existing customer relationships, uncovering business needs, delivering solution-based proposals and presentations, and driving account growth through strategic engagement and relationship building.