Jobs at Serval

Own and scale Serval’s revenue technology architecture, including Salesforce, CPQ, sales engagement, data enrichment, marketing automation, and BI systems. Build integrations, Salesforce functionality, workflow automations, and AI-enabled operational processes. Establish data governance, security, and reliability standards while evaluating build-versus-buy decisions and setting the technology roadmap. Partner with sales, marketing, deployment, operations, and finance leaders to translate business requirements into scalable systems and automations.

Own commercial operations for a B2B software sales organization, including enterprise deal structuring, pricing strategy, discount governance, approvals, CPQ administration, quote accuracy, pricing analytics, and competitive intelligence. Partner cross-functionally with Sales, Legal, Finance, Product, and Business Systems while enabling representatives through playbooks, education, and automated workflows. Build the commercial operations function from the ground up and work onsite five days per week in San Francisco.

Own Serval’s complete data function as its first dedicated data hire. Build a unified warehouse, ETL/ELT pipelines, data models, quality and governance systems, documentation, and self-serve analytics. Partner with technical and business teams to define trusted metrics, consolidate product and SaaS data, and create AI-powered internal data tools. Select the data stack, establish engineering standards, and support scalable, cost-conscious infrastructure.

Own the full enterprise B2B SaaS sales cycle, from prospecting and stakeholder mapping through close and expansion. Build relationships with senior IT, Security, and Operations leaders; manage complex buying committees; deliver AI automation demos and ROI cases; and develop account plans and repeatable enterprise sales playbooks. Partner with founders, product, and engineering on roadmap and delivery, while representing the company at quarterly events and customer briefings.

Own post-deployment customer outcomes by troubleshooting production issues, driving adoption, renewals, and expansion. Build scalable support tooling, automation, and playbooks; ship production code fixes and customer-specific features; and improve customer self-sufficiency through training and documentation. Serve as the primary technical partner, translating complex concepts for stakeholders and advocating for customer needs internally.

Lead revenue strategy and operations for Sales leadership at a high-growth AI software company. Responsibilities include identifying growth levers, improving forecasting, establishing operating cadences, managing strategic initiatives, optimizing sales processes and GTM systems, building performance analytics, supporting capacity and quota planning, and driving AI adoption. The role partners closely with Sales, Finance, and RevOps to improve productivity and business outcomes.

Lead product marketing for an AI-native automation platform: define positioning, run launches, build sales enablement, drive competitive intelligence, partner on demand gen, pricing, and customer proof to help sales close.

As a Strategic Account Executive, you'll lead complex sales cycles with IT executives, drive enterprise automation, and shape the company’s growth strategy.

Own and build Serval’s sales enablement function from the ground up. Design seller onboarding and ongoing development, implement a unified sales methodology, embed coaching and inspection practices, manage sales content, and measure ramp and productivity outcomes. Partner with Product and Marketing on messaging and training, advise sales leadership, develop entry-level programs, and use AI tools to deliver personalized enablement at scale.

As a Software Engineer, Infrastructure, you'll design and operate large-scale distributed systems, support self-hosted deployments, and ensure system reliability and performance.

Own Serval’s headquarters operations, including facilities, supplies, equipment, vendors, workplace compliance, events, guest experience, and employee support. The role requires hands-on logistics management, process improvement, strong organization, professional communication, independent prioritization, and a hospitality-focused approach. The Office Manager will partner with leadership, Finance, and HR to maintain an efficient, welcoming, safe, and high-performing workplace.

Provide high-impact executive support to sales leadership by managing complex calendars, triaging requests, coordinating domestic and international travel, protecting confidential pipeline and comp information, improving cross-functional communication, tracking action items and initiatives, and organizing sales events and offsites to increase leadership productivity and execution velocity.

Lead and scale a regional sales organization: recruit and develop frontline managers and AEs, own territory design and GTM strategy, drive quota attainment, forecasting discipline, and sales playbook adoption, and partner cross-functionally to influence product and go-to-market decisions.

Own post-deployment customer outcomes: troubleshoot production issues, drive adoption, renewals and expansion, build scalable support tooling and automation, ship code fixes/features, run trainings and documentation to make customers self-sufficient.

Lead and scale Serval's infrastructure security: secure AWS, Kubernetes, container runtimes, and CI/CD; drive IAM, secrets and key management, network segmentation, workload isolation, vulnerability management, image provenance and supply-chain integrity; build and mentor a cloud/platform security team; embed security-by-design and policy-as-code across engineering and product.

Lead corporate security for endpoints, device trust, SaaS posture, workforce identity, and network access. Build teams, automate controls as code, implement allowlisting, binary authorization, 802.1x, and govern OAuth/MFA to enforce least-privilege across the company.

The Product Marketing Manager at Serval will build a sales enablement program, create impactful content, translate AI capabilities into clear messaging, and collaborate with Engineering and Sales to improve the effectiveness of Account Executives.

Lead and scale detection and response: design and operate monitoring, triage, investigation, containment, and remediation. Build and mentor teams across observability, detection, and threat intelligence. Create incident playbooks, on-call and escalation processes, tabletop exercises, and embed detection into product and infrastructure.

Deployed Software Engineers are responsible for architecting and building production-grade systems, managing the technical lifecycle of deployments, and delivering customer-focused software solutions.

Lead strategic finance to define product KPIs, evolve pricing, build ROI/business-case tools, improve customer-level margin visibility, create board materials and plans, and measure ROI of GTM investments while partnering cross-functionally.