Jobs at Serval

Owns core People Operations, including HRIS administration, employee records, compliance, benefits, onboarding, offboarding, and employee experience. Administers benefits programs, leads open enrollment and qualifying life events, partners with Finance on compensation and headcount, and coordinates new-hire readiness with Recruiting, IT, and Finance. Builds scalable People processes and uses AI automation to streamline recurring workflows. Requires knowledge of federal and California employment regulations and hands-on HR operations experience.

Lead technical pre-sales for enterprise AI automation customers, including discovery, architecture, demos, proof-of-value pilots, security reviews, and executive briefings. Design integrations with identity, ITSM, MDM, HRIS, cloud, and SaaS systems. Build the foundational solutions engineering toolkit, develop reference architectures and evaluation frameworks, address technical objections, and partner with product and engineering to close feature gaps.

Lead and scale Serval’s cybersecurity detection and response program. Design and operate monitoring, triage, investigation, containment, remediation, incident response, and recovery processes. Build and mentor teams across observability, detection and response, and threat intelligence. Establish playbooks, escalation paths, on-call operations, tabletop exercises, and continuous improvement. Partner with Engineering, Product, and Infrastructure to embed reliable telemetry and security capabilities across cloud, corporate, and production environments.

Lead corporate security for endpoints, device trust, SaaS posture, workforce identity, and network access. Build teams, automate controls as code, implement allowlisting, binary authorization, 802.1x, and govern OAuth/MFA to enforce least-privilege across the company.

Build and lead Serval’s founding Associate Account Executive program, including cohort recruiting, curriculum, coaching, pipeline generation, certifications, graduation criteria, and AE placement. Own program economics, forecasting, CRM discipline, and qualified pipeline results while partnering with sales, marketing, RevOps, enablement, executives, and universities. Develop early-career sellers into full-cycle Account Executives and create a scalable, high-performing talent pipeline.

Leads and builds Serval’s Solutions Engineering function from the ground up. Owns strategy, hiring, technical sales, enterprise evaluations, demos, security conversations, enablement, metrics, pilot conversion, and deployment handoffs. Acts as a player-coach for strategic deals while developing repeatable processes, coaching technical sellers, partnering with founders and Product, and translating customer objections into roadmap priorities.

Build and scale Serval’s sales enablement engine by translating complex AI capabilities into messaging, training, demos, discovery guides, and reusable assets. Partner with Engineering and Sales to support product launches, reduce sales ramp time, analyze Gong calls, identify objections, and develop AI-powered workflows that automate enablement content creation and updates.

Own strategic customer deployments from pilot through production, building AI agents, configuring integrations, advising on AI adoption, and leading migrations. Serve as the primary technical relationship while troubleshooting production code, analyzing databases and API interactions, and partnering with Engineering, Sales, and Marketing. Translate customer needs into product improvements and repeatable go-to-market processes.

Lead technical pre-sales for an AI automation platform, partnering with account executives on discovery, architecture, demos, technical evaluations, security reviews, and executive briefings. Design integrations, scope pilot use cases, prove customer value, and hand off deployments. Build the foundational solutions architecture toolkit, including demos, reference architectures, evaluation frameworks, FAQs, and competitive positioning, while relaying customer requirements and product gaps to engineering.

Own the strategy, operations, forecasting, pricing, unit economics, and P&L for a new AI software business line. Partner with executives, Sales, Deployment, Engineering, and Operations to build scalable playbooks, optimize customer value and margins, structure deals, establish operating cadences, and drive the business toward 8-figure first-year revenue.

Build and maintain internal automations and AI agents to resolve high-volume IT/service requests. Automate onboarding/offboarding, access provisioning, ticket triage, and knowledge bases; measure impact. Lead identity and access infrastructure (SSO, RBAC, SAML/SCIM), govern SaaS and devices, support security/compliance, and continuously improve workflows across teams.

Own and scale Serval’s revenue technology architecture, including Salesforce, CPQ, sales engagement, data enrichment, marketing automation, and BI systems. Build integrations, Salesforce functionality, workflow automations, and AI-enabled operational processes. Establish data governance, security, and reliability standards while evaluating build-versus-buy decisions and setting the technology roadmap. Partner with sales, marketing, deployment, operations, and finance leaders to translate business requirements into scalable systems and automations.

Lead revenue strategy and operations for Sales leadership at a high-growth AI software company. Responsibilities include identifying growth levers, improving forecasting, establishing operating cadences, managing strategic initiatives, optimizing sales processes and GTM systems, building performance analytics, supporting capacity and quota planning, and driving AI adoption. The role partners closely with Sales, Finance, and RevOps to improve productivity and business outcomes.

Lead product marketing for an AI-native automation platform: define positioning, run launches, build sales enablement, drive competitive intelligence, partner on demand gen, pricing, and customer proof to help sales close.

As a Strategic Account Executive, you'll lead complex sales cycles with IT executives, drive enterprise automation, and shape the company’s growth strategy.

Own and build Serval’s sales enablement function from the ground up. Design seller onboarding and ongoing development, implement a unified sales methodology, embed coaching and inspection practices, manage sales content, and measure ramp and productivity outcomes. Partner with Product and Marketing on messaging and training, advise sales leadership, develop entry-level programs, and use AI tools to deliver personalized enablement at scale.

As a Software Engineer, Infrastructure, you'll design and operate large-scale distributed systems, support self-hosted deployments, and ensure system reliability and performance.

Provide high-impact executive support to sales leadership by managing complex calendars, triaging requests, coordinating domestic and international travel, protecting confidential pipeline and comp information, improving cross-functional communication, tracking action items and initiatives, and organizing sales events and offsites to increase leadership productivity and execution velocity.

Lead and scale a regional sales organization: recruit and develop frontline managers and AEs, own territory design and GTM strategy, drive quota attainment, forecasting discipline, and sales playbook adoption, and partner cross-functionally to influence product and go-to-market decisions.

Own post-deployment customer outcomes: troubleshoot production issues, drive adoption, renewals and expansion, build scalable support tooling and automation, ship code fixes/features, run trainings and documentation to make customers self-sufficient.