Teams at Serval

Own Serval’s internal IT operations, including employee onboarding and offboarding, hardware and device management, identity and access systems, business applications, conference-room A/V, networking, troubleshooting, documentation, and support. Build scalable automation using scripts, APIs, workflows, and Serval’s platform. Partner with Security and Compliance on controls, manage workplace technology, and create reusable internal playbooks while supporting a rapidly growing, onsite San Francisco workforce.

Lead Serval’s application security program across secure SDLC, threat modeling, vulnerability management, security architecture, and secure coding. Build and mentor product security teams, implement automated security tooling and CI/CD gates, manage vulnerability remediation and coordinated disclosure, and partner with Engineering, Product, and Infrastructure on authentication, authorization, tenant isolation, data protection, secrets management, and agentic AI security challenges.

Own revenue accounting, billing, collections, quote-to-cash, AR, and audit readiness. Interpret ASC 606 contracts, manage revenue recognition and commissions, oversee usage-based billing, and build automated agentic workflows integrating Salesforce, usage data, billing, and Rillet ERP. The role also supports payroll and benefits operations and requires close partnership with Finance, RevOps, Sales, Legal, Engineering, and auditors.