Jobs at ServiceTitan

The Customer Success Manager will manage a portfolio of clients, ensuring client satisfaction, retention, and expansion through relationships and data-driven approaches.

The role involves managing client implementations of the ServiceTitan platform, ensuring timely delivery, training clients, and addressing risks to achieve successful outcomes.

Lead product design for a class-leading SaaS across desktop, tablet, and mobile. Conduct discovery research, prototype in Figma, create journey maps and task flows, run user interviews and testing, collaborate with PMs and engineers, mentor junior designers, and drive user-centered product strategy to ship high-quality features.

The Senior Manager, Software Engineering is responsible for strategic execution, technical leadership, product advocacy, team scaling, and operational excellence, requiring advanced management and strong technical skills in C# and microservices.

The People Business Partner acts as a strategic partner to leadership, providing coaching, managing employee experiences, and driving HR initiatives. Responsibilities include workforce planning, performance management, and fostering a culture of collaboration.

The Senior Software Engineer will lead feature development, collaborate with teams, and create user-facing features using the Microsoft .NET stack. Responsibilities include architecture, design, and mentoring.

As Lead Data Scientist, you will develop machine learning and generative AI solutions for financial planning and strategic decision-making, mentor team members, and engage with finance leadership.

As a Senior Product Manager, you will own the feature roadmap for Exteriors, map enterprise workflows to identify inefficiencies, lead market research, and collaborate with teams to ship AI-driven product solutions that enhance operational efficiency for contractors.

Lead the technical vision for ServiceTitan's iOS mobile applications, ensuring scalability, performance, and architectural integrity while mentoring engineers and driving cross-company collaboration.

The Senior Events Specialist will manage operational and logistical support for major user conferences, focusing on sponsorship programs, prospect experiences, and expo hall strategies to create engaging attendee experiences.

The Senior Data Scientist will lead the development of machine learning and generative AI models to optimize customer onboarding, collaborating with teams to implement solutions and improve efficiency.

The role involves managing multiple implementation projects for clients, training them on ServiceTitan software, and ensuring successful configurations and ongoing support.

Manage the full-cycle recruiting process for Sales Development roles, ensuring a great candidate experience and collaboration with hiring managers.

As a Customer Success Manager, you will ensure customer success and satisfaction, build strong relationships, drive value and ROI, and manage account health while providing product training and engagement strategies.

Manage long-term success for ServiceTitan's largest customers, focusing on product adoption, account management, and enhancing customer satisfaction. You'll coach users and develop strong partnerships with client management.

The Enterprise Customer Success Manager is responsible for managing a portfolio of high-touch trade service companies, ensuring customer satisfaction, analyzing engagement data, and promoting up-selling and cross-selling opportunities.

The Customer Success Manager enhances customer satisfaction by managing accounts, resolving issues, guiding product utilization, and fostering long-term relationships to ensure client success with ServiceTitan.

The Senior Web Developer will collaborate with cross-functional teams to develop and optimize marketing websites, ensuring functionality, responsiveness, and best practices in web development.

As a Technical Support Specialist, you'll assist customers with ServiceTitan software, resolve accounting workflow issues, and provide expert guidance on financial modules to enhance customer experience.

Lead technical aspects of an engineering team, focusing on design, development, optimization, and mentorship of large-scale enterprise web applications, with a strong emphasis on cloud and distributed systems.