Teams at ServiceTitan

Advises Product, Sales, Implementations, and Customer Success using deep Property Care trade expertise. Represents the company at industry conferences, manages trade-organization relationships, develops market perspectives, supports prospect conversations, guides complex implementations, and translates customer feedback into product and business priorities. The role requires a former senior operator with direct oversight of operations and technology, enterprise-scale experience, strong market credibility, and fluency in service agreements, technician routing, route optimization, compliance, and multi-location operations.

Leads sales compensation strategy and operations across more than 500 production roles. Develops and evaluates incentive plans, benchmarks industry practices, presents recommendations to senior leaders, manages payouts and accruals, improves processes through automation and AI, and partners with Sales, Finance, HR, and Operations. Directs and develops a high-performing compensation team.

Manage concurrent enterprise ServiceTitan implementations from initiation through close. Lead discovery and requirements gathering, configure client environments, conduct software training, create workflow resources, monitor risks, and coordinate with delivery, data, training, and product teams. Serve as the primary client contact while ensuring timelines, implementation quality, platform adoption, and long-term client success. The role requires 20–30% travel for client on-site engagements.