Teams at Shield Technology Partners

Provide technical support to more than 6,000 users across 180+ client organizations. Diagnose and resolve issues across Windows, macOS, servers, cloud resources, productivity suites, and smart devices. Document issues and resolutions, communicate with users and teammates, adapt to varied client environments, travel to client sites, and participate in an approximately one-week on-call rotation every 12–16 weeks.

Manage end-to-end Microsoft Dynamics 365 Business Central ERP implementations, including client advising, requirements and configuration workshops, data migrations, training, acceptance testing, go-live preparation, and post-launch support. Serve as a functional ERP systems analyst across financials and additional modules such as distribution, manufacturing, jobs, and projects. Maintain project documentation, coordinate schedules, support clients, and develop expertise through certifications and product training.

Plan and manage Acumatica Cloud ERP implementations, serving as a functional advisor, systems analyst, and implementation resource. Configure ERP modules, support data migrations, conduct training and acceptance testing, prepare clients for go-live, resolve issues, and provide ongoing support. Maintain project documentation and time entries while developing product expertise, obtaining certifications, and sharing software updates and best practices with internal teams.