Jobs at Slipstream IT

Provides onsite deskside and technical support for Windows and iOS environments. Troubleshoots hardware, software, connectivity, access, networking, and peripheral issues; manages Active Directory accounts; uses remote support and ticketing tools; documents resolutions; researches complex problems; and communicates effectively with users and IT teammates. The role requires independent issue ownership and focuses on improving the end-user technology experience.

Provide high-touch desktop and end-user support in a predominantly macOS environment for biotech/pharma clients. Troubleshoot hardware, software, access issues; manage onboarding/offboarding, administer macOS via MDM, handle tickets in Jira, and collaborate with internal teams to maintain secure, productive end-user computing.

Provide on-site support across macOS and Windows environments, troubleshoot hardware, software, and networks, administer servers, manage Veeam/NAS/S3 backups, deploy endpoints, write automation scripts, resolve escalated issues, and maintain IT documentation. The role requires full-time on-site work in South San Francisco and supports life sciences and biotech clients.

Leads organizational change management for global life sciences CRM implementations and enterprise transformation programs. Owns change strategy, impact and readiness assessments, stakeholder engagement, executive communications, training, adoption, metrics, and post-go-live reinforcement. Manages OCM plans, budgets, risks, and deliverables while partnering with technical and business teams. Also supports consulting proposals, solution design, methodology development, and mentoring of OCM consultants.

Designs and governs end-to-end Salesforce solutions across Life Sciences, Health, Service, and Data Clouds. Leads client discovery, requirements workshops, architecture documentation, data and security modeling, automation, integrations, presales scoping, and delivery oversight. Guides Apex and LWC development, MuleSoft integrations, CI/CD, environment strategy, and regulated life sciences validation. Provides technical leadership to distributed implementation teams in a fully remote, client-facing role.

Supports operational management of the Veeva Practice by coordinating resource assignments, tracking project hours, budgets, schedules, utilization, and staffing. Maintains resource profiles, certifications, training records, and project documentation. Produces capacity, utilization, certification, and financial reports while reconciling timesheet and project data with Finance and project leadership. Identifies staffing, scheduling, budget, and compliance risks and supports forecasting, onboarding, offboarding, and training planning.

Designs and leads OneTrust Consent Management and Data Discovery architectures for life sciences clients. Integrates OneTrust with Salesforce, Veeva, Databricks, Snowflake, Azure, and AWS; creates ERDs, data dictionaries, and data flow diagrams; translates privacy requirements into technical designs; leads configuration with admins and developers; collaborates with legal, compliance, IT, and delivery teams; supports pre-sales workshops and client engagements. Requires approximately 10–20% travel.

Serve as a functional Commercial CRM Business Analyst for life-sciences CRM implementations. Lead discovery, gather requirements, create user stories and process maps, author UAT/test scripts, support pre-sales scoping, and liaise between business stakeholders, solution architects, and developers to ensure commercial workflows and Agentforce use cases are implemented effectively.

Lead architecture and delivery of Veeva Vault/CRM and Commercial Cloud solutions for life sciences clients. Design end-to-end solutions across CRM, integrations, data, reporting, security, and AI; run discovery and workshops; create architecture and integration documentation; guide data migration and MDM; lead technical teams, risk mitigation, stakeholder presentations, and support pre-sales and estimation.

Configure, administer, and support Veeva Vault RIM across Registrations, Submissions, Publishing, and Archive. Deliver implementations, migrations, release management, integrations, and managed services. Triage Tier 2/3 support, perform data migrations, maintain security and workflows, ensure regulatory/eCTD compliance, document specs and SOPs, and provide client-facing training and enablement.

Lead Veeva CRM implementations for life sciences clients: gather requirements, design processes, support solution design across Veeva modules, manage UAT and data migration, coordinate with architects and PMs, and provide post-go-live support and continuous improvement.

Senior, client-facing CRM Solution Architect to design and lead Veeva/IQVIA/Salesforce Life Sciences Cloud implementations for commercial pharma. Responsibilities include solution design, integration architecture, data modeling, security, CI/CD, migration planning, documentation, presales support, and delivery leadership across onshore/offshore teams while supporting regulated delivery needs.

Lead client-facing Salesforce Marketing Cloud engagements for life sciences clients: run discovery and journey mapping, capture requirements, design omnichannel solutions, translate to implementation-ready user stories, coordinate delivery with architects, developers, QA and agencies, and support launch, validation, and post-launch optimization while ensuring regulated documentation and consent controls.