Teams at Slipstream IT

Provides onsite deskside and technical support for Windows and iOS environments. Troubleshoots hardware, software, connectivity, access, networking, and peripheral issues; manages Active Directory accounts; uses remote support and ticketing tools; documents resolutions; researches complex problems; and communicates effectively with users and IT teammates. The role requires independent issue ownership and focuses on improving the end-user technology experience.

Provide high-touch desktop and end-user support in a predominantly macOS environment for biotech/pharma clients. Troubleshoot hardware, software, access issues; manage onboarding/offboarding, administer macOS via MDM, handle tickets in Jira, and collaborate with internal teams to maintain secure, productive end-user computing.

Provide on-site support across macOS and Windows environments, troubleshoot hardware, software, and networks, administer servers, manage Veeam/NAS/S3 backups, deploy endpoints, write automation scripts, resolve escalated issues, and maintain IT documentation. The role requires full-time on-site work in South San Francisco and supports life sciences and biotech clients.