Teams at Slipstream IT

Provide onsite Tier 2/3 network and end-user support for enterprise infrastructure. Manage Palo Alto firewalls and Cisco Meraki environments, troubleshoot LAN/WAN, routing, switching, wireless, VPN and endpoint issues, perform onboarding/offboarding, maintain network documentation, assist with security audits, and collaborate with IT teams to resolve escalations.

Provide high-touch desktop and end-user support in a predominantly macOS environment for biotech/pharma clients. Troubleshoot hardware, software, access issues; manage onboarding/offboarding, administer macOS via MDM, handle tickets in Jira, and collaborate with internal teams to maintain secure, productive end-user computing.