Jobs at SpotOn

Lead product strategy and execution for end-to-end payments (card-present and card-not-present), improving authorization, routing, settlement, and merchant funding. Drive performance metrics, experimentation, partner evaluation, and cross-functional alignment with engineering, risk, compliance, operations, and GTM. Ensure funding accuracy and merchant-facing transparency while delivering secure, compliant, hospitality-focused payment experiences.

Own the end-to-end onboarding for enterprise and mid-market multi-location clients, managing technical configuration, integrations, timelines, stakeholder communications, testing, documentation, and KPIs to ensure successful POS activation and client adoption.

Lead retention and SaaS analytics by building metrics, dashboards, and data models to identify drivers of churn and adoption. Partner cross-functionally to measure retention initiatives, automate analyses, and deliver actionable insights that influence executive decisions and improve merchant outcomes.

Manage end-to-end production, assembly, fulfillment, and shipping of sales and marketing materials. Operate shipping platforms, assemble welcome kits, monitor requests, track shipments, and maintain inventory. Coordinate cross-functionally with sales, HR, and marketing to ensure timely, accurate deliveries and replenish stock to prevent shortages.

Manage a portfolio of core accounts to drive retention and adoption through standardized engagement campaigns and automation. Monitor account health, respond to support issues, run adoption and upsell programs, collaborate with product/implementation/support, and maintain account records and engagement metrics. Requires bilingual English/Spanish proficiency and foundational customer success experience.

Manage a large portfolio of strategic SaaS accounts to drive retention and adoption through scalable campaigns, identify at-risk accounts, enable upsell opportunities, collaborate cross-functionally, and optimize reporting and automation for high-volume account management.

Lead and own the enterprise financial and operational data ecosystem, building pipelines into Snowflake and Power BI, delivering predictive analytics and executive dashboards, ensuring metric integrity and automation, and managing a team of analysts and managers to drive strategic business decisions.

The Senior Analyst, Strategic Finance will enhance reporting systems, drive financial insights, support strategic planning, and collaborate across departments to optimize finance processes.

Design and deliver engaging in-person and remote training for restaurant clients on SpotOn POS and related software. Create user guides, videos, and interactive materials; host Q&A and facilitate participation; document session feedback and update resources to reflect software changes and client needs.

Technical leader for Android-native POS and handheld apps: define architecture, ensure offline-first reliability, drive cross-squad initiatives, mentor engineers, improve performance and developer productivity, and ship resilient, high-scale hospitality workflows.