Jobs at SquareTrade

Design, build, and maintain automated reporting, monitoring, and alerting solutions. Develop Power BI dashboards and scalable reporting to surface operational and customer experience issues, automate analytical workflows, analyze cross-system datasets, partner with stakeholders, and support continuous improvement and large projects with data-driven recommendations.

Lead product strategy and delivery for customer-facing voice channels (conversational AI, IVR, contact center). Drive discovery, define roadmap and backlog, collaborate with vendors and engineering partners, measure outcomes, and improve agent and customer experiences.

The Director, Growth Strategy will drive P&L management for retail partnerships, oversee growth and profitability initiatives, and work with cross-functional teams to enhance customer experience and account support.

Provide practical, business-focused legal counsel across commercial contracts, product development, compliance, employment, privacy, data security, corporate governance, and litigation. Lead negotiation and management of outside counsel, build scalable legal processes, advise cross-functional teams, monitor regulatory changes, and manage and develop other attorneys. Support global stakeholders while reducing friction and improving transaction flow.

Lead forecasting methodology and analytical strategy for warranty claims across product categories. Build predictive and financial models, translate operational data into actionable plans, partner with Finance and cross-functional leaders, produce executive reporting, improve reporting processes, and develop team capabilities through coaching and succession planning.

Lead strategy, vision, roadmap, and delivery for media-driven claim experiences and enterprise trust & safety. Own product lifecycle end-to-end, align cross-functional stakeholders, drive discovery and data-informed decisions, enable engineering delivery, and measure business outcomes.

Design, develop, and maintain secure, scalable microservices and APIs. Integrate Generative AI modules (ChatGPT, Gemini, RAG). Build and operate CI/CD pipelines and support deployments across AWS and Azure. Monitor and improve production systems, troubleshoot issues, and practice XP methodologies including pair programming and TDD.

Drive channel performance visibility and partner outcomes via analytics. Monitor SLAs and KPIs, identify root causes, develop action plans, implement process improvements, and influence cross-functional and partner behavior. Build measurement frameworks, report insights using BI tools, track execution, and coach peers to improve customer experience and operational efficiency.

Lead supplier partnership strategy and performance by applying advanced analytics, developing scorecards, managing RFP/RFQ and negotiations, overseeing supplier relationships, mentoring juniors, and driving cross-functional initiatives to improve cost, resiliency, and customer outcomes.

Hands-on engineering manager leading small-to-medium teams to build and run customer-facing microservice applications. Drives architecture, CI/CD, paired programming, TDD, production ownership, mentoring, and cross-functional collaboration with product and stakeholders.