Teams at SquareTrade

Design, build, and maintain automated reporting, monitoring, and alerting solutions. Develop Power BI dashboards and scalable reporting to surface operational and customer experience issues, automate analytical workflows, analyze cross-system datasets, partner with stakeholders, and support continuous improvement and large projects with data-driven recommendations.

Lead product strategy and delivery for customer-facing voice channels (conversational AI, IVR, contact center). Drive discovery, define roadmap and backlog, collaborate with vendors and engineering partners, measure outcomes, and improve agent and customer experiences.

The Director, Growth Strategy will drive P&L management for retail partnerships, oversee growth and profitability initiatives, and work with cross-functional teams to enhance customer experience and account support.