Jobs at Steno

Own end-to-end payroll for a 500+ multi-state and international workforce: execute full-cycle payroll in Rippling HCM, ensure multi-state compliance, manage vendor relationships, handle year-end tax/W-2 processes, reconcile payroll expenses with Finance, and support audits and headcount planning.

The Director of Production will lead the production team, optimize transcript production processes, implement policies, and achieve company goals while ensuring high-quality service.

Supervise a remote team of eight support agents, manage scheduling and coverage, oversee QA and coaching, resolve escalations, analyze support KPIs to improve performance, and partner with the Customer Support Manager to refine workflows, routing, and external communications.

Apprentice with senior account executives to support a $10M+ book: manage client engagement logistics and events, perform prospecting and research, handle communications and scheduling, and maintain HubSpot CRM and operational hygiene to deliver timely, on-brand client support.

Own the full sales cycle selling Steno solutions to law firms via high-volume outbound outreach. Manage KPIs, follow the sales playbook, close deals, coordinate onboarding, gather product feedback, and attend company events to build client relationships. Remote role operating 10:00 a.m.–6:00 p.m. ET.

The Regional Calendar Manager oversees calendar operations and staffing, maintains client relationships, navigates complex workflows, and manages deadline-driven tasks within legal services.

Support strategic financial planning through building and maintaining financial models, preparing reports and presentations, partnering with cross-functional teams, handling custom pricing requests and negotiations, analyzing pricing and market trends, and contributing to special projects to support company growth.

The Senior Account Executive will manage AM Law 100 accounts, build client relationships, navigate extensive sales cycles, and drive revenue growth for Steno's court reporting solutions.

Drive new and existing business with law firms, manage a book of clients, conduct virtual product demonstrations, support clients via phone/email, monitor product adoption to grow revenue, meet sales KPIs, collaborate cross-functionally, and attend events to build relationships.

As a Billing Assistant, you'll manage invoicing for providers, assist with organizational tasks, and ensure excellent customer service in a fast-paced environment.

Lead end-to-end brand campaigns across OOH, CTV, podcast, direct mail, paid social and partner publishers. Manage media buying, agency briefs, budgets, tracking (UTMs), attribution, and KPI measurement (brand lift, share of search, MMM) to build premium brand presence and drive measurable contribution to pipeline.

Lead operations for a greenfield Records Retrieval business line: run cross-functional projects, vendor and offshore coordination, process design, reporting and SLA tracking, hiring/onboarding support, SOPs and training, and implement improvements from diagnosis through execution to scale the team and business.

Serve as primary client contact for a portfolio of law firm clients: schedule and manage jobs, handle reschedules/cancellations, prevent/escalate issues, collaborate with Account Executives, communicate across teams, use cloud tools, and meet KPIs like retention, churn, and SLA/quality metrics.

Lead and manage a remote records retrieval team, handle day-to-day operations, perform hands-on retrieval work and quality checks, and drive process improvements and automation. Partner with senior leadership to evolve workflows toward AI-enabled solutions while covering operational gaps and coaching team members.

Schedule and coordinate depositions and client/provider logistics, deliver white‑glove client service, collaborate with internal teams, manage competing priorities in a fast-paced remote environment, and work assigned weekday shift (9am–5pm CT or 10am–7pm PT).

The Account Manager at Steno will manage client relationships, solve problems, and ensure smooth account operations while communicating effectively and using cloud-based tools.

The Director of Partnerships will lead the litigation support team, manage client relationships, ensure alignment across departments, and design scalable solutions while fostering a high-performing team.

As an eFiling Specialist, you'll process client orders, manage court filings, maintain client communication, and ensure timely order completion while supporting new product implementations.

Lead QA for complex, multi-component systems by designing and implementing automated tests, performing system integration and performance testing, mentoring junior engineers, driving QA strategy, reviewing test code and PRs, and collaborating with product and engineering to integrate quality into the development lifecycle.

As a Billing Coordinator at Steno, you will process invoicing, manage communication efficiently, resolve discrepancies, and maintain organized records in a fast-paced remote environment.