Teams at Substack

The Product Storyteller will create product launch stories, creator features, practical guides, videos, and other resources explaining Substack tools to writers and creators. They will collaborate with product, communications, editorial, and creator teams; interview creators; test new features; manage Product Lab and Bestseller communications; coordinate reviews and approvals; and shape coverage across formats. The role requires exceptional writing and editing, strong product curiosity, editorial judgment, project management, and comfort creating basic visual and video explainers.

Own product strategy and execution for Substack’s payments and monetization experiences, including gifting, retention, renewals, checkout, commerce, and future advertising opportunities. Partner with engineering, design, data, growth, and creator teams to identify opportunities, develop roadmaps, prototype solutions, run experiments, analyze results, and deliver polished payment and subscription products that improve creator earnings and customer outcomes.

Lead integrated communications for Substack’s audio and video offerings across editorial, social, publicity, events, and creator channels. Own product storytelling, launches, creator education, and campaigns that elevate podcasters and video creators. Monitor industry trends, develop event strategies, represent Substack in creator conversations, and build relationships across podcasting and video ecosystems. The role requires exceptional writing, editorial judgment, strategic thinking, and hands-on execution.