Teams at SWK Technologies, Inc.

Process purchase orders, perform data entry, and communicate with vendors and clients to support procurement operations. Maintain organized records, manage vendor relationships, and work within a technology/MSP procurement environment.

Provide first-line technical support for clients: troubleshoot hardware and software, perform installations/upgrades, resolve issues via phone/chat/email, maintain tickets and client documentation, and provide occasional on-site assistance to ensure customer satisfaction.

Senior, client-facing escalation and project engineer for an MSP. Own complex ticket resolution, lead infrastructure and Azure cloud projects, manage Azure and M365 environments, communicate with clients, improve processes and documentation, perform root-cause analysis, and support platform/tooling initiatives.