Teams at Tapcheck

The Director of Partnerships leads Tapcheck’s partner ecosystem, managing partner managers, revenue forecasting, business reviews, partner growth, and new platform partnership development. The role owns sourcing through launch, partner enablement, co-selling, commercial structures, and measurable channel performance. It collaborates closely with Sales, Marketing, Enablement, Product, and RevOps while developing partnerships across payroll, HRIS, HCM, WFM, and ERP ecosystems.

Designs and manages automated, segmented customer lifecycle programs across email, in-app, and in-product channels. Owns customer messaging, positioning, playbooks, experimentation, segmentation, and KPI reporting for SMB and long-tail accounts. Partners with Product Marketing, Product, RevOps, Customer Success, and Support to improve onboarding, adoption, retention, renewal readiness, and advocacy while reducing churn and support contacts.

Executive owner of Tapcheck’s post-sale organization, overseeing Support, Onboarding, Customer Success, Account Management, and Payment Operations. The role sets lifecycle strategy, builds retention and expansion motions, scales high-volume support, develops managers, drives AI and automation initiatives, and aligns Product, Engineering, Sales, Finance, and Marketing around customer and revenue outcomes.