Teams at TechnologyAdvice

Provides hands-on IT support across Mac, Windows, and cloud environments. Manages tickets, troubleshooting, networks, Google Workspace, Office 365, device management, access processes, hardware logistics, and technology vendors. Investigates complex issues, identifies root causes, improves onboarding and offboarding, strengthens security practices, and leads IT projects while communicating with technical and non-technical stakeholders.

Provides hands-on IT support across Mac and Windows environments, managing tickets, troubleshooting complex issues, configuring networks and cloud systems, and supporting Google Workspace, Office 365, Slack, and MDM platforms. Responsibilities include onboarding and offboarding, security and access management, hardware procurement and logistics, vendor management, process improvements, and strategic IT projects. The role supports a remote workforce and communicates with both technical and non-technical stakeholders.

Own a book of business to meet revenue goals by developing consultative, insight-driven plans that align marketing solutions with client objectives. Drive retention and upsell through proactive relationship management, performance analysis, ROI storytelling, prospecting, pipeline management, proposal development, negotiation, and client representation at events.