Teams at Techwave

Provides L3 support for Azure and on-premises network infrastructure, including migration, firewalls, routers, switches, gateways, routing and switching protocols, VPNs, and software-defined networking. Troubleshoots complex network issues, ensures reliable operations across multi-vendor environments, supports data center infrastructure, manages Panorama and FortiManager, and prepares high- and low-level design documentation.

Lead operations and technical support for a large Citrix VDI environment supporting approximately 10,000 users. Responsibilities include designing, deploying, upgrading, troubleshooting, and maintaining XenApp infrastructure; managing VMware, Windows, cloud, Cisco, and Linux systems; resolving incidents within SLAs; performing capacity planning, health checks, access provisioning, change management, and root-cause analysis; coordinating technical teams and customers; and maintaining documentation and knowledge bases.

Supports and maintains AWS infrastructure in a managed services environment. Responsibilities include administering compute, storage, networking, and identity services; monitoring environments; troubleshooting incidents; performing backup, recovery, patching, and infrastructure changes; conducting root cause analysis; optimizing performance and capacity; maintaining documentation; and participating in rotational on-call support.