Teams at Tenna

Engineering Manager leading multiple software development teams and owning people management, staffing, project delivery, timelines, dependencies, risk mitigation, deployment readiness, and process improvement. The role partners closely with Product Management and Tech Leads to define scope, manage tradeoffs, ensure delivery commitments, develop engineering talent, and maintain engineering quality and predictability. This is a remote, nationwide position requiring 8–10% travel.

Provides advanced customer support through phone, email, chat, and hotline channels. Diagnoses software, hardware, and platform issues; manages Help Scout and JIRA tickets; assists with Tenna app navigation and tracker monitoring; identifies issue trends; and collaborates with Product, Engineering, Hardware, QA, Sales, and Customer Success teams to resolve problems and communicate solutions.

Lead Tenna’s product organization and partner with executives to define and execute strategy for its B2B SaaS, mobile, and hardware-enabled platform. Responsibilities include managing distributed product teams, establishing roadmaps and metrics, overseeing product development at scale, removing execution barriers, engaging customers, and aligning Product, Engineering, Design, Sales, Marketing, and Operations. The role requires hands-on leadership, strong technical fluency, executive communication, and experience scaling complex industrial B2B products.