Teams at Tenna

Manage customer accounts to minimize churn, drive engagement, and enhance product adoption. Serve as trusted advisor, resolve issues, and support customers' needs effectively.

Lead the full product lifecycle for Tenna's IoT platform: define vision and roadmap, translate concepts into user stories and acceptance criteria, prioritize backlog, run acceptance testing, analyze user and quantitative data, drive KPIs and adoption, collaborate with Engineering, Design, Marketing, and Customer Success, and support go-to-market and end-user research.

Provide tiered inbound support across phone, email, and chat; troubleshoot Tenna software and hardware; manage HelpScout/JIRA tickets; escalate and collaborate with Engineering, Product, QA and Hardware to resolve issues and identify trends; assist Customer Success and ensure correct provisioning and documentation.