Teams at Toppan Merrill

Own the Microsoft Dynamics 365 CRM product vision, roadmap, backlog, prioritization, governance, and continuous optimization. Translate business needs into requirements, user stories, and acceptance criteria; lead discovery, agile planning, testing, releases, and stakeholder communications. Partner with technical teams on configuration, integrations, workflows, data, reporting, security, and automation. Monitor adoption and outcomes while supporting change management, documentation, training, and platform sustainability.