Jobs at Coursera + Udemy

Lead end-to-end 8-12 week onboarding engagements for strategic enterprise customers, configuring the Udemy Business platform, delivering training and integrations (e.g., SSO), mentoring junior consultants, and ensuring smooth handoff to Customer Success while shaping scalable onboarding playbooks and capturing customer insights.

Lead strategy and roadmap for AI-powered learning products, drive high-priority AI initiatives from concept to scale, partner cross-functionally to deliver responsible AI solutions, define success metrics and experimentation frameworks, and advise leadership on AI trends and opportunities.

Provide front-line global IT support for ~2500 systems (primarily macOS), troubleshoot hardware/software/network issues, manage hardware asset lifecycle, administer SaaS tools, support AV and video conferencing, run onboarding/new-hire IT training, create knowledge content, and escalate to systems/network teams as needed.

Sell Udemy Business to enterprise customers (5,000+ employees): prospect, qualify, negotiate, and close new business and expansion deals. Coordinate cross-functional teams, build executive relationships, execute strategic sales plans, and exceed revenue targets while staying informed on market trends and competitors.

Lead category-level growth initiatives from diagnosis through execution to improve revenue, paid conversion, retention, and LTV. Analyze portfolio performance, prioritize high-impact opportunities, design experiments and operating mechanisms, and drive cross-functional teams to deliver measurable business outcomes and scalable decision frameworks.

Lead Coursera's multi-quarter mobile strategy and execution for native iOS/Android apps. Drive discovery, design, delivery, and optimization across teams using data, experimentation, and user research to boost engagement, retention, and business outcomes while raising product craft standards.

Lead and scale a global Deal Desk team (5–10) to support Enterprise Sales with pricing governance, quote approvals, complex deal structuring, and commercial policy. Drive operational excellence, CPQ/Salesforce approval frameworks, analytics, cross-functional alignment, and continuous improvement to enable revenue growth and seller productivity.

Lead complex SaaS deal structuring, advise Sales/Finance/Legal on pricing, revenue recognition, and order management. Improve quote-to-cash operations, drive scalable governance and process enhancements, mentor junior deal desk staff, and support cross-functional system projects (UAT, QTC improvements) to increase deal velocity, compliance, and operational scalability.

Provide senior legal counsel on global privacy laws (with primary focus on US frameworks like CCPA/CPRA), develop and scale privacy program elements, advise on privacy impact assessments, incident response, data subject requests, regulatory engagement, product and AI privacy issues, and mentor privacy and legal teams.

Lead retention strategy for Coursera + Udemy consumer subscriptions by diagnosing churn drivers, sizing opportunities, prioritizing experiments, and coordinating cross-functional initiatives (Product, Monetization, Payments, Data Science, Research, Support) to improve renewals, engagement, winbacks, and lifetime value. Own roadmaps, operating cadence, dashboards, and executive communications to drive scalable retention improvements.

Lead and execute SEO strategy to grow organic visibility across web, AI search, and emerging discovery platforms. Own technical and content SEO roadmaps, partner with Product, Engineering, and Content to optimize indexing, performance, structured data, and site architecture. Measure and report visibility, traffic, engagement, and conversion; influence cross-functional stakeholders to scale SEO impact.

Lead planning, cadence, and cross-functional program management for a unified Enterprise Growth business. Own forecasting, reporting, dashboards, partner management, and execution of growth initiatives across Sales, Product, Marketing, Finance, and RevOps to establish a proven operating model and FY27 targets.