Teams at Unite Us

Manage community strategy operations across Customer Success and Sales by supporting escalations, retention, onboarding, adoption, and partner engagement. Maintain SOPs and playbooks, facilitate escalation reviews, track metrics in Salesforce, analyze network and engagement data, administer customer surveys, and coordinate with Marketing, RevOps, Analytics, Sales, and Implementation. The role also supports community-facing materials and events while building relationships with government agencies, nonprofits, healthcare organizations, and community partners.

Own retention, renewals, expansion, and value realization for complex, high-value customer accounts. Build executive relationships, lead account strategy, design solutions for complex use cases, deliver QBRs and executive readouts, resolve cross-functional problems, advocate for customer needs, and mentor junior team members.

Lead Unite Us’s product organization, defining product vision, strategy, roadmap, and investment priorities across its healthcare and social-care platform. Oversee platform, identity, interoperability, APIs, analytics, regulatory compliance, and portfolio outcomes. Build and develop product leadership teams, establish outcome-focused practices, partner with engineering, design, sales, and customers, and drive measurable customer, financial, and social-impact results.