Teams at University of Southern California

Administers and supports enterprise SaaS applications, including JAGGAER, Concur, and AppZen, within the procure-to-pay environment. Responsibilities include configuration, monitoring, troubleshooting, user support, integration coordination, testing, upgrades, documentation, training, and business process improvements. The role translates business requirements into application solutions and coordinates issue resolution with stakeholders, IT teams, vendors, and consultants.

Provides frontline onsite, remote, and telephone technology support for campus users. Troubleshoots hardware, operating systems, software, printers, peripherals, accounts, authentication, and basic connectivity issues; documents requests and escalates complex problems. Supports device setup, maintenance, deployments, inventory, user training, knowledge articles, and service procedures. Participates in service restoration, incidents, maintenance, and emergency support while coordinating with technical teams, vendors, facilities, and university partners.

Leads marketing strategy and operations for USC Marshall graduate programs, developing integrated campaigns, managing agencies, budgets, vendors, staff, and brand standards. Uses audience insights, research, reporting, and performance data to optimize marketing effectiveness across paid, earned, and owned channels. Collaborates with admissions, communications, academic teams, and university stakeholders to drive awareness, engagement, and enrollment consideration.