Teams at Vagaro

Provide front-line technical support for Vagaro's web platform and hardware via phone, chat, and email. Troubleshoot, document, escalate issues, meet SLAs/KPIs, create support content, and assist with technical escalations and retention efforts.

Develop and integrate generative AI features using ML, NLP, LLMs, and computer vision. Research, design, implement, test, and deploy scalable AI solutions in production while collaborating with product designers and cross-functional teams.

Lead Vagaro's organic search and AI search strategy across AEO/GEO/AIO. Drive technical SEO, content optimization, entity/structured data work, cross-functional collaboration, reporting, and measurement to increase organic visibility on classic SERPs and LLM/generative search surfaces.