Teams at Veterinary Emergency Group

Coordinate customer experiences in a veterinary emergency hospital by managing calls, emails, texts, urgent communication routing, payments, financial guidance, follow-ups, and concern resolution. Maintain accurate records, support seamless communication with nursing and medical teams, protect confidential information, and provide compassionate assistance during high-stakes situations. The role requires strong organization, multitasking, empathy, communication, emotional intelligence, and availability for rotating nights, weekends, and holidays.

Leads a veterinary emergency nursing team, overseeing daily operations, scheduling, payroll, productivity, hiring, onboarding, patient-care issues, team development, licensing, education, and performance standards. The manager partners with hospital leadership, mentors students, supports staff growth, and promotes a collaborative culture while ensuring high-quality emergency patient care. The role requires a credentialed veterinary technician with substantial clinical and leadership experience and availability for rotating nights, weekends, and holidays.

Provide warm, empathetic customer interactions in-person, by phone, and online; manage communications and routing of urgent medical calls; process payments and discuss financial/end-of-life options; update clinical teams on customer needs; follow up after visits and create memorable, personalized experiences while working nights, weekends, and holidays in a fast-paced veterinary ER.