Teams at Warby Parker

Provide excellent, brand-forward customer service on the sales floor; advise customers on eyewear style and product features; support store operations, process improvements, and special projects; collaborate with teammates to foster an inclusive, organized, and welcoming retail experience.

Provide exceptional customer service on the sales floor by communicating brand values, advising on eyewear styles and products, supporting team operations, improving store processes, and participating in special projects to create a memorable glasses-shopping experience.

Lead the in-store optical team, perform dispensing duties (measurements, adjustments, quality checks), explain prescriptions and products, act as keyholder, maintain operations, mentor opticians, and drive sales and customer service standards.