Jobs at Watershed

Manage day-to-day operations and employee experience at Watershed’s San Francisco headquarters. Responsibilities include office services, vendors, food and supplies, maintenance, shipments, inventory, workplace events, budgets, onboarding support, space planning, contracts, compliance, safety, security, and sustainable workplace practices. The role requires a hands-on, people-focused professional who can improve office operations, coordinate multiple projects, and support employees, guests, leadership, and external partners.

Build and operate GTM systems and applied-AI for CRM, CPQ, call intelligence, lead routing, outbound activation, and agent orchestration. Partner with Data Science and GTM Ops to translate signals into workflows, drive adoption, measure business impact, and maintain deployment and AI dev infrastructure.

Leads a North American Customer Success team by hiring, coaching, and developing CSMs; driving satisfaction, retention, and expansion; and building scaled customer success programs. Develops playbooks, systems, AI-enabled engagement strategies, and lifecycle processes for enterprise customers. Partners cross-functionally with Product, Sales, Support, and Sustainability Advisory teams to advocate for customers, improve products, and scale the Customer Success organization.

Owns Watershed’s B2B content strategy and production across longform demand-generation assets, social media, blogs, webinars, case studies, and multimedia. Responsibilities include interviewing experts and customers, creating SEO- and AEO-optimized content, managing LinkedIn strategy and employee activation, repurposing content, maintaining content tracking systems, reporting on performance, and coordinating stakeholders.

Leads and scales Watershed’s globally distributed Solutions organization across North America, EMEA, and APAC. The role owns team hiring, coaching, structure, processes, and performance while partnering with Sales, Product, Security, and Customer leadership. Responsibilities include improving win rates, proof-of-concept success, attach rates, and quota attainment; optimizing the B2B SaaS sales motion; supporting executive customer engagements; and representing Watershed across global markets.

Develop and maintain sustainability methodologies that translate climate science, GHG accounting standards, and regulatory requirements into auditable product logic. Collaborate with engineers, data scientists, product managers, customers, auditors, and stakeholders; review code, write technical specifications, contribute to implementations and testing, investigate complex sustainability data questions, and document scientific decisions. The role applies sustainability expertise to real-world business data and product capabilities.

Advise enterprise customers on measuring carbon and non-carbon footprints, deliver advisory services and verification support, and collaborate with product, science, and engineering to improve measurement methodology and data quality.

The GTM Enablement Manager will enhance sales performance by implementing training, coaching, and strategic initiatives in collaboration with Sales and Customer Success teams. This role requires relevant experience in sales enablement within B2B SaaS environments and involves cross-functional collaboration.

Own the integrated three-statement financial model, rolling forecasts, and cash model. Partner with Product, Engineering, Customer, RevOps, and Accounting to drive headcount, opex, and gross margin management, support strategic planning, pricing, and M&A analysis, and produce executive and board reporting for SaaS metrics.

Design end-to-end for a Sustainability Platform team: discover product opportunities, build vision and strategy, iterate using customer feedback and analytics, partner with engineering/product/design and go-to-market, and leverage AI in the design process to deliver intuitive enterprise software experiences that help customers measure, report, and decarbonize.

Design end-to-end for AI-focused product teams: define vision, ship complex AI-enabled UX, perform discovery with customers and analytics, iterate on data-driven features, and partner with engineering, product, and go-to-market teams to deliver polished enterprise sustainability products.

Work across frontend and backend to build customer-facing features and APIs for climate and ESG data. Ship production code, collaborate with product, design, and data science, and build data visualizations, ingestion tools, and financial reporting integrations.

Design and build agent infrastructure and orchestration for AI-driven products; implement observability, tracing, evals, guardrails, and tooling to deploy, monitor, and improve LLM-based systems in production.