Teams at Watershed

Leads a North American Customer Success team by hiring, coaching, and developing CSMs; driving satisfaction, retention, and expansion; and building scaled customer success programs. Develops playbooks, systems, AI-enabled engagement strategies, and lifecycle processes for enterprise customers. Partners cross-functionally with Product, Sales, Support, and Sustainability Advisory teams to advocate for customers, improve products, and scale the Customer Success organization.

Owns Watershed’s B2B content strategy and production across longform demand-generation assets, social media, blogs, webinars, case studies, and multimedia. Responsibilities include interviewing experts and customers, creating SEO- and AEO-optimized content, managing LinkedIn strategy and employee activation, repurposing content, maintaining content tracking systems, reporting on performance, and coordinating stakeholders.

Leads and scales Watershed’s globally distributed Solutions organization across North America, EMEA, and APAC. The role owns team hiring, coaching, structure, processes, and performance while partnering with Sales, Product, Security, and Customer leadership. Responsibilities include improving win rates, proof-of-concept success, attach rates, and quota attainment; optimizing the B2B SaaS sales motion; supporting executive customer engagements; and representing Watershed across global markets.