Teams at WeBox

Leads and develops the Customer Success team, establishes scalable processes, monitors KPIs, and drives retention, engagement, and account growth. Coaches team members on account management, renewals, QBRs, and customer communication; oversees complex and at-risk accounts; supports escalations; and partners with Sales and Operations across the customer lifecycle. Provides leadership visibility into performance, risks, feedback, and growth opportunities.

Identify, engage, negotiate with, and sign high-quality restaurants, brands, and local favorites onto the WeBox marketplace. Build relationships with restaurant decision-makers, manage partnership opportunities from outreach through agreement, maintain a pipeline, identify marketplace gaps, and improve sourcing and negotiation strategies. Collaborate with Sales, Customer Success, and Marketplace teams to better meet customer and restaurant needs.

Own Marketplace performance and improvement across sales, customer behavior, pricing, profitability, product mix, partner quality, and operations. Analyze business and financial data, identify trends and issues, recommend marketplace and pricing changes, evaluate partners, negotiate commercial terms, resolve recurring quality problems, and coordinate cross-functional execution. Improve processes, simplify repetitive work, and follow initiatives through to measurable outcomes.