Teams at Wellvana

Provides customer support across phone, email, live chat, and in-person channels. Responsibilities include answering inquiries, resolving complaints, processing orders and account updates, handling billing questions, maintaining accurate records in CRM and ticketing systems, coordinating with internal departments, recommending relevant products, and meeting customer satisfaction, quality, productivity, and service-level standards.

Enters, updates, verifies, and maintains accurate records in databases, spreadsheets, and electronic systems. Processes documents, scans and organizes files, performs data quality checks, prepares routine reports, and provides clerical support. Handles confidential information securely, retrieves records for authorized personnel, communicates discrepancies, and meets accuracy, productivity, and deadline requirements while following established procedures.

Provides clerical, organizational, scheduling, communication, recordkeeping, document preparation, customer support, purchasing, invoice, and HR administrative assistance. Maintains calendars, files, databases, office supplies, correspondence, and confidential information while coordinating meetings and supporting daily office operations. Requires strong organization, communication, computer, time-management, problem-solving, and confidentiality skills.