Teams at Western Digital

Owns end-to-end customer quality for major US and EMEAI accounts. Responsibilities include monitoring product performance, identifying failure trends, leading 8D issue resolution, coordinating engineering and operations teams, analyzing field data, supporting strategic quality initiatives, preparing executive reporting, and representing the quality organization in customer meetings, audits, and escalations.

Lead wafer quality assurance through failure analysis, manufacturing and process readiness reviews, 8D/CAPA closure, and FMEA facilitation. Partner with cross-functional engineering and manufacturing teams to implement automated quality surveillance, anomaly detection, and digital quality-management solutions. Evaluate generative AI and digital-agent technologies, deploy AI-assisted monitoring for quality processes, improve root-cause identification, and advance predictive quality across semiconductor manufacturing.

Leads supplier technology enablement, manufacturing capability, cost reduction, quality improvement, capacity planning, resilience, sustainability, and continuous improvement initiatives. Partners with suppliers and engineering, manufacturing, quality, procurement, finance, and program management teams to evaluate technologies, optimize processes, resolve systemic issues, and scale cost-effective supply chain solutions. Requires strong technical, analytical, supplier-facing, and cross-functional leadership skills, with domestic and international travel as needed.