Teams at Yoodli

Build Yoodli’s global customer and partner education function from the ground up. Create onboarding pathways, self-paced content, videos, guides, academies, workshops, certification programs, and launch enablement. Segment customers between scaled and white-glove education, support enterprise implementations, measure adoption, time-to-value, and support deflection, and grow the team over time. Partner cross-functionally with Customer Success, Support, Product, Sales, and Marketing in a fast-scaling B2B SaaS environment.

Own the technical relationship for strategic enterprise SaaS accounts after launch. Responsibilities include troubleshooting and escalating issues, managing SLA commitments, monitoring integrations, leading technical onboarding, conducting health reviews, supporting renewals and expansions, documenting solutions, and translating customer requirements into product feedback. The role requires strong SaaS technical support, enterprise communication, integration troubleshooting, and relationship-management skills, with familiarity in SSO, APIs, webhooks, logs, and CRM or support platforms.

As a Mid-Market Sales Leader, you will build and lead a sales team to drive revenue, coach account executives, and enhance sales methodologies while collaborating across functions.