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Fintech • Payments • Software • Financial Services
Lead a hands-on application support team for a GCP-hosted payments platform. Own complex incident triage, root-cause analysis, monitoring, alerting, observability, post-incident reviews, and banking client escalations. Build Python and Bash automation, internal support tools, dashboards, and runbooks while investigating MySQL production data and microservice failures. Mentor junior analysts, define support processes and SLAs, coordinate global coverage, and partner with engineering and product to improve system supportability.