Teams at Zact

Handle tier-1 and tier-2 application support for a GCP-hosted payments platform. Investigate production issues using GCP logs, MySQL queries, monitoring dashboards, and REST API knowledge. Manage Zendesk tickets, meet SLAs, communicate with banking clients, document incidents, improve runbooks, and coordinate handoffs with the India team. Participate in P1/P0 incident investigations and maintain disciplined change-control practices.

Lead a hands-on application support team for a GCP-hosted payments platform. Own complex incident triage, root-cause analysis, monitoring, alerting, observability, post-incident reviews, and banking client escalations. Build Python and Bash automation, internal support tools, dashboards, and runbooks while investigating MySQL production data and microservice failures. Mentor junior analysts, define support processes and SLAs, coordinate global coverage, and partner with engineering and product to improve system supportability.

Hands-on marketing leader responsible for building Zact’s brand, generating qualified bank sales pipeline, developing messaging and campaigns, managing events and conferences, growing customer and bank communities, leading public relations and social media, and establishing scalable marketing metrics and programs. The role requires direct execution across creative content, demand generation, thought leadership, customer advocacy, and sales alignment within fintech, commercial banking, payments, or B2B SaaS markets.