Zendesk

HQ
San Francisco
Total Offices: 3
6,277 Total Employees
Year Founded: 2007

Zendesk Benefits Overview

Compensation + Benefits

Offers 401(K)

Offers life insurance

Offers supplemental life insurance

Offers accidental death & dismemberment insurance

Offers disability insurance

Offers charitable contribution matching

Offers occupational accident insurance

Offers retiree health & medical

Offers company equity

Offers performance bonuses

Offers employee stock purchase plan

Offers employee discounts

Offers dental insurance

Offers health insurance

Offers mental health benefits

Offers Flexible Spending Account (FSA)

Offers vision insurance

Offers Health Savings Account (HSA)

Provides family medical leave

Provides fertility benefits

Offers generous parental leave

Company Culture

Provides commuter benefits

Provides a mobile phone discount

Provides free snacks and drinks

Offers legal assistance

Utilizes a flexible work schedule

Offers a remote work program

Offers diversity-based Employee Resource Groups

Work-Life Balance + Wellbeing

Offers company-sponsored outings

Offers an Employee Assistance Program (EAP)

Offers generous PTO

Provides paid holidays

Offers sabbatical leave

Provides military leave

Offers paid volunteer time

Provides paid sick days

Provides bereavement leave

Offers unpaid extended leave

Career Growth + Development

Provides customized development tracks

Job training & conferences

Provides tuition assistance

Recently posted jobs

10 Hours AgoSaved
In-Office
San Francisco, CA, USA
Software
Leads strategy, roadmap, development, commercialization, and adoption for Zendesk’s AI-driven Customer Observability product portfolio. Defines observability capabilities for agents, workflows, analytics, knowledge, integrations, and headless experiences; partners cross-functionally on platform architecture, responsible AI, launches, metrics, and customer outcomes. The role also recruits and develops product management talent and represents product vision with customers, partners, and industry stakeholders.
3 Days AgoSaved
In-Office or Remote
5 Locations
Software
The Senior Services Consultant leads technical delivery for customers, ensuring technically sound solutions. Responsibilities include design documentation, configuring services on AWS, and training clients.
3 Days AgoSaved
In-Office or Remote
3 Locations
Software
Lead Zendesk’s global customer support organization and transform it into an AI-powered, commercially driven customer experience operation. Oversee AI resolution, technical support, Premier support, knowledge operations, escalations, and a 300+ person global team. Own support performance, P&L, premium support revenue, AI governance, workforce transformation, customer intelligence, and cross-functional alignment with Product, Engineering, Sales, Customer Success, Renewals, and Finance. The role is hybrid and requires approximately 20–25% travel.