Teams at Zendesk

Lead the Authentication team to deliver secure, reliable, and scalable access management services (SSO, MFA, OAuth, session/token management). Define roadmap, SLAs/SLOs, observability, incident response, and architecture; partner with Product, Security, Architecture, and Legal; hire and coach engineers; coordinate cross-timezone delivery and reduce risk while improving customer authentication experience.

The Staff Software Engineer will develop full stack solutions, utilizing Java and TypeScript, deploying code, and collaborating within the engineering team.

The Senior Operations Manager will enhance product development operations, implementing AI-first improvements, defining delivery metrics, and guiding teams in Agile practices using Jira.