Teams at Zendesk

Own technical sales strategy for enterprise Zendesk engagements, designing agentic AI workflows, integrations, secure cloud architectures, demonstrations, and proofs of concept. Build reusable accelerators and API components, lead technical discovery, advise executive and engineering stakeholders, support systems integrators, and influence product roadmaps. The role requires strong software, cloud, API, AI/ML, and enterprise infrastructure expertise, plus 30%–50% travel.

Lead growth analytics for Zendesk’s product-led growth motion, guiding a team of analysts and partnering with Product, Engineering, Sales, Marketing, and Data teams. Define funnel metrics, measurement plans, experiments, and instrumentation across acquisition, activation, conversion, retention, and expansion. Analyze customer behavior using segmentation, cohorts, funnels, experimentation, and statistical methods. Improve self-service reporting, dashboards, metric definitions, reusable datasets, and analytics capabilities while coaching analysts and influencing senior stakeholders.

Leads Zendesk’s global compensation strategy, governance, analytics, systems, policies, and operations. Partners with Finance, Legal, Payroll, HR, and executives on pay planning, equity, forecasting, market pricing, pay equity, compliance, and executive compensation. Oversees vendors, automation, reporting, governance, and compensation cycles while building and mentoring the global compensation team.