Teams at Zendesk

Leads Zendesk’s global Employee Relations transformation from a reactive function into a proactive center of excellence. Builds analytics and reporting capabilities, develops scalable processes, advises on complex employee relations matters, and leads investigations involving misconduct, harassment, discrimination, performance, reductions in workforce, and unfair dismissal. Partners with HR business partners, People teams, and employment counsel to ensure compliance, mitigate risk, improve service delivery, and influence strategic workforce decisions across global locations.

Owns new-business sales to large enterprise customers, managing complex opportunities from prospecting through negotiation and close. Builds executive relationships, develops business cases, positions Zendesk’s service and AI solutions, coordinates cross-functional specialists and partners, maintains forecasts and CRM accuracy, and ensures effective post-sale handoff. Requires consultative selling, enterprise SaaS experience, commercial judgment, AI literacy, and success delivering measurable growth outcomes.

The SMB Account Executive will drive revenue growth by acquiring new SMB customers and managing relationships using AI-driven strategies.