Jobs at Zendesk

The Senior Operations Manager will enhance product development operations, implementing AI-first improvements, defining delivery metrics, and guiding teams in Agile practices using Jira.

The Senior Product Designer will lead projects, conduct user research, champion Design Thinking, and collaborate cross-functionally to enhance customer service experiences.

The Senior Product Manager will manage AI agent infrastructure, oversee product roadmap development, ensure quality interactions, and conduct customer research for AI agents.

The role involves building and improving backend systems for real-time voice AI conversations, developing integrations, and enhancing platform performance and reliability.

As a Senior Backend Engineer, you will design and maintain data connectors, build resilient data pipelines, and collaborate on analytics infrastructure for AI products at Zendesk.

Responsible for leading Zendesk's global certification programs, managing LMS infrastructure, and optimizing certification lifecycle operations to enhance learner experiences and drive measurable improvements.

The Director of Software Engineering will lead global platform teams, drive API-first architecture, manage technology products, and ensure operational excellence while mentoring engineers and aligning strategies with AI and product requirements.

The Senior Product Manager will lead the approvals workflow engine for Zendesk, collaborating with teams to enhance user experience and drive product success.

Lead and develop engineering teams focused on cloud governance and security while collaborating with product and security teams to ensure compliance and efficient operations.

The Senior Marketing Operations Manager will lead initiatives in AI transformation, manage the Martech stack, oversee vendor selection, and ensure integration of AI with marketing strategies.

This role involves defining business metrics, collaborating with stakeholders, implementing data tools, providing insights, and promoting data literacy.

As a Senior Data Engineer, you will collaborate to build Data Warehouse Solutions, develop data products, and optimize data processes using tools like dbt and Airflow. You'll ensure data integrity and work with various stakeholders to translate business requirements into technical solutions.

The Executive Assistant will manage calendars, travel, expenses, and daily operations while supporting senior executives and leading administrative teams.

Proactively prospect, engage, and close new commercial SaaS accounts using AI-driven insights; manage full sales cycle, build executive relationships, maintain a high-velocity pipeline, and collaborate cross-functionally to deliver tailored AI-enabled solutions.

The Enterprise Account Executive will drive revenue growth by acquiring enterprise customers, managing relationships, and expanding AI and automation adoption. Responsibilities include sales pipeline management, negotiating high-value deals, and collaborating across teams to deliver solutions.

The Senior Manager, International Tax will manage US international tax matters, including cross-border transactions, tax provisions, and compliance, while collaborating with various departments to support tax initiatives and ensure thorough documentation.

The role involves leading a team of Sales Engineers, partnering with Sales to develop strategies, creating customer-specific solutions, and collaborating with various functions.

Lead technical strategy and architecture of AI-driven solutions for customer experience, focusing on business outcomes and cross-functional collaboration.