Jobs at Zendesk

The SMB Account Executive will drive revenue growth by acquiring new SMB customers and managing relationships using AI-driven strategies.

Lead global Total Rewards strategy including compensation, equity, benefits, compliance and executive pay. Modernize delivery with analytics, automation and AI, present to executives/Board, mentor a Total Rewards team, and scale programs and governance across jurisdictions.

Design and implement backend services for real-time voice AI, integrating telephony, WebRTC/WebSockets, media servers, and AI speech services. Improve latency, reliability, observability, autoscaling, and failure recovery. Ship end-to-end features, address turn-taking and handoff challenges, and collaborate with product, design, and ML teams.

Lead global AI and hyperscaler partner strategy, secure executive relationships, and negotiate MFN technical and GTM terms. Mentor the Director, AI Partnerships, align product and engineering with partner capabilities, drive cross-functional execution, and deliver high-visibility co-marketing and joint product initiatives with tier‑1 AI partners.

Lead sourcing strategy and execution for software and engineering categories, including AI/LLM vendors. Manage vendor due diligence, RFx, contract negotiations, forecasting for usage and licenses, cost-management initiatives, and multi-vendor LLM strategy. Partner with Legal, Security, IT, and Engineering to optimize consumption, mitigate risk, and drive commercial leverage and shorter renewal cycles.

The Enterprise Account Executive will drive revenue growth by acquiring enterprise customers, managing relationships, and expanding AI and automation adoption. Responsibilities include sales pipeline management, negotiating high-value deals, and collaborating across teams to deliver solutions.

Lead the revenue close process, ensuring accuracy and compliance. Provide technical accounting guidance and mentor the team. Improve internal controls and procedures.

Lead the Authentication team to deliver secure, reliable, and scalable access management services (SSO, MFA, OAuth, session/token management). Define roadmap, SLAs/SLOs, observability, incident response, and architecture; partner with Product, Security, Architecture, and Legal; hire and coach engineers; coordinate cross-timezone delivery and reduce risk while improving customer authentication experience.

Lead product marketing for Zendesk's AI platform, driving launch, adoption, and technical messaging. Own GTM strategy, sales enablement, release marketing, customer storytelling, and cross-functional alignment with Product, Sales, and Marketing to increase adoption and impact.

Lead go-to-market integration for acquisitions and new product motions: design sales motions and operating models, coordinate GTM due diligence, own integration roadmaps and launch readiness, close execution gaps, build repeatable playbooks, and align cross-functional stakeholders to drive field adoption and revenue operations.

Senior Platform Architect leads technical and solution strategy for Zendesk AI customer engagement: selling to enterprise buyers, designing architectures, mapping RFPs, scoping and executing trials, building production-grade AI/LLM integrations, coordinating pre/post-sales teams, and driving customer implementations and optimizations.

The Senior Operations Manager will enhance product development operations, implementing AI-first improvements, defining delivery metrics, and guiding teams in Agile practices using Jira.

The role involves building and improving backend systems for real-time voice AI conversations, developing integrations, and enhancing platform performance and reliability.

Provide strategic legal counsel for global AI products, ensuring compliance with evolving AI safety and privacy laws, enabling sales and product teams, engaging regulators and industry groups, driving AI trust initiatives, applying legal technology to streamline reviews, and mentoring junior lawyers to support product growth while mitigating risk.

Design, build, manage, and scale Zendesk's Search infrastructure (self-managed clusters and AWS services). Improve automation, evaluate cloud-native alternatives, manage clusters, optimize cost, and protect API performance while operating large systems at scale.

Embed with strategic customers to lead end-to-end deployments of AI agents and LLM workflows. Scope, design, code custom integrations, configure RAG architectures, troubleshoot escalations, and bridge customer IT with product engineering to ensure production rollouts and measurable ROI.

Lead technical presales engagements to assess customer challenges, architect AI-driven CX/ES solutions, design pilots and proofs of value, integrate systems via APIs and cloud platforms, measure AI performance and ROI, and collaborate cross-functionally to drive adoption and influence product roadmap.

Lead the evolution of the partner technology ecosystem, optimizing partner experience and integrations to drive revenue growth and efficiency.

Lead renewals forecasting, predictive churn modeling, and impact measurement for CX. Build production-grade SQL models in Snowflake, integrate multi-source systems (Salesforce, Gainsight, Gong), apply LLMs/AI to automate workflows, drive data governance, and translate insights for executive decision-making to improve GRR and NRR.