Jobs at Zendesk

Leads enterprise account executives and sales leaders to drive net-new B2B SaaS revenue. Develops territory and market strategies, improves pipeline generation and forecasting, coaches high-performing teams, manages hiring and succession planning, and partners with Marketing, Product, Sales Engineering, Finance, and executives. Guides complex enterprise sales cycles, commercial negotiations, AI-driven solution positioning, and customer transitions while building a scalable, accountable sales organization.

Build and scale backend connectors, ETL pipelines, analytics infrastructure, search systems, and distributed processing for Zendesk’s AI products. Responsibilities include handling integrations, webhooks, incremental synchronization, indexing, aggregation, multi-tenant isolation, and fault-tolerant worker queues. The role also develops insight engines that transform support data into explainable automation recommendations and collaborates with product, ML, design, and customer-facing teams.

Drive SMB revenue growth through new customer acquisition, account expansion, renewals, cross-selling, and upselling. Manage complex SaaS sales cycles, develop AI-informed solutions and ROI cases, maintain Salesforce pipelines and forecasts, and build trusted customer relationships. Collaborate with marketing, customer success, solutions engineering, and product teams while staying informed on AI trends and local market dynamics.

Leads Zendesk’s global Employee Relations transformation from a reactive function into a proactive center of excellence. Builds analytics and reporting capabilities, develops scalable processes, advises on complex employee relations matters, and leads investigations involving misconduct, harassment, discrimination, performance, reductions in workforce, and unfair dismissal. Partners with HR business partners, People teams, and employment counsel to ensure compliance, mitigate risk, improve service delivery, and influence strategic workforce decisions across global locations.

Owns new-business sales to large enterprise customers, managing complex opportunities from prospecting through negotiation and close. Builds executive relationships, develops business cases, positions Zendesk’s service and AI solutions, coordinates cross-functional specialists and partners, maintains forecasts and CRM accuracy, and ensures effective post-sale handoff. Requires consultative selling, enterprise SaaS experience, commercial judgment, AI literacy, and success delivering measurable growth outcomes.

The SMB Account Executive will drive revenue growth by acquiring new SMB customers and managing relationships using AI-driven strategies.

Lead technical onboarding and enablement for contact center partners, architecting scalable Zendesk, Amazon Connect, and AWS solutions. Provide co-selling support, technical strategy, solution design, demonstrations, proof-of-concepts, training, documentation, governance, and mentorship. Collaborate with partners, sales, engineering, and vendors to drive successful implementations, security compliance, innovation, and adoption of AI, automation, and omnichannel contact center technologies.

Develops and executes multichannel demand-generation campaigns across North America to acquire target contacts, drive engagement, and convert new business. Manages campaign budgets, timelines, content, targeting, and cross-functional activation. Analyzes performance data and KPIs, prepares stakeholder reports, and recommends optimization strategies. Partners with sales development teams on lead follow-up, prospecting programs, direct mail, and engagement tactics.

Leads and develops a team of SMB Account Executives, driving new business, expansion, renewals, quota attainment, forecasting, and pipeline execution. Coaches representatives through complex sales cycles, supports AI-driven customer solutions, identifies upsell opportunities, and partners with technical and cross-functional teams. The role also builds performance dashboards, applies predictive analytics and automation, improves sales processes, and reports regional and team performance to leadership.

Lead technical discovery, AI readiness assessments, solution architecture, demos, pilots, and proofs of value for Zendesk’s AI-powered CX and employee service platform. Translate AI and automation capabilities into business outcomes, integrate APIs and cloud technologies, guide customers through sales cycles, demonstrate ROI, and collaborate with Sales, Product, Engineering, and Customer Success to drive adoption and innovation.

Leads Zendesk’s global account-based experience and industry marketing programs, translating account, buying-group, industry, and intent insights into campaigns that influence pipeline. Responsibilities include developing ABX frameworks, paid media strategies, industry plays, campaign kits, AI-enabled workflows, sales enablement, and performance measurement. The role partners closely with Sales, Regional Marketing, Product Marketing, and Marketing Operations to scale programs globally.

Owns net-new B2B SaaS sales from prospecting through contract close. The role requires pipeline generation, consultative discovery, executive and multi-threaded selling, value-case development, negotiation, forecasting, CRM discipline, and coordination with solution engineers, specialists, partners, and leadership. The account executive translates service-operation challenges into Zendesk and AI value propositions, closes complex deals, and ensures a clean transition to post-sale teams.

Drive new customer acquisition and revenue growth across Bay Area commercial accounts. Manage full-cycle SaaS sales, expand existing customer relationships, promote AI-enabled CX solutions, navigate complex sales cycles, and build executive relationships. Responsibilities include prospecting, consultative selling, cross-selling, upselling, pipeline management, forecasting, territory planning, and collaboration with internal teams to deliver measurable customer outcomes.

Lead global Total Rewards strategy including compensation, equity, benefits, compliance and executive pay. Modernize delivery with analytics, automation and AI, present to executives/Board, mentor a Total Rewards team, and scale programs and governance across jurisdictions.

Partners with the Chief People Officer and People Leadership Team to execute strategic priorities, manage the People portfolio, oversee planning and budgets, prepare executive and Board materials, facilitate leadership offsites, coordinate engagement events, and lead confidential strategic initiatives.

Lead Zendesk’s global customer support organization and transform it into an AI-powered, commercially driven customer experience operation. Oversee AI resolution, technical support, Premier support, knowledge operations, escalations, and a 300+ person global team. Own support performance, P&L, premium support revenue, AI governance, workforce transformation, customer intelligence, and cross-functional alignment with Product, Engineering, Sales, Customer Success, Renewals, and Finance. The role is hybrid and requires approximately 20–25% travel.

Own technical sales strategy for enterprise Zendesk engagements, designing agentic AI workflows, integrations, secure cloud architectures, demonstrations, and proofs of concept. Build reusable accelerators and API components, lead technical discovery, advise executive and engineering stakeholders, support systems integrators, and influence product roadmaps. The role requires strong software, cloud, API, AI/ML, and enterprise infrastructure expertise, plus 30%–50% travel.

Build production-ready proof-of-concepts, customized demonstrations, API integrations, technical sandboxes, and automation tools for enterprise customers. Lead technical validations, architecture reviews, and developer discussions while partnering with account teams. Apply JavaScript, Python, Node.js, REST/SOAP APIs, cloud infrastructure, LLMs, prompt engineering, and autonomous agent frameworks to solve customer problems and support Zendesk’s AI platform.

Drive enterprise revenue growth across the Bay Area by acquiring new customers, expanding AI and automation adoption, managing complex sales cycles, maintaining pipeline accuracy, building executive relationships, and closing high-value Zendesk deals. Develop territory and account plans, present ROI-focused business cases, collaborate with Customer Success, Solutions Engineering, and Product teams, and stay current on AI and customer experience trends.

The Enterprise Account Executive will drive revenue growth by acquiring enterprise customers, managing relationships, and expanding AI and automation adoption. Responsibilities include sales pipeline management, negotiating high-value deals, and collaborating across teams to deliver solutions.