Jobs at Zendesk

Owns quota and drives adoption of Zendesk AI products across existing and new accounts. Partners with account executives to prospect, demonstrate, position, and close AI opportunities; leads proof-of-concepts, supports commercial modeling, identifies expansion opportunities, and enables sales teams. Requires strong AI product knowledge, value-based selling skills, customer engagement expertise, and experience exceeding sales targets.

The Senior Services Consultant leads technical delivery for customers, ensuring technically sound solutions. Responsibilities include design documentation, configuring services on AWS, and training clients.

Lead Zendesk’s global customer support organization and transform it into an AI-powered, commercially driven customer experience operation. Oversee AI resolution, technical support, Premier support, knowledge operations, escalations, and a 300+ person global team. Own support performance, P&L, premium support revenue, AI governance, workforce transformation, customer intelligence, and cross-functional alignment with Product, Engineering, Sales, Customer Success, Renewals, and Finance. The role is hybrid and requires approximately 20–25% travel.

Own technical sales strategy for enterprise Zendesk engagements, designing agentic AI workflows, integrations, secure cloud architectures, demonstrations, and proofs of concept. Build reusable accelerators and API components, lead technical discovery, advise executive and engineering stakeholders, support systems integrators, and influence product roadmaps. The role requires strong software, cloud, API, AI/ML, and enterprise infrastructure expertise, plus 30%–50% travel.

Leads Zendesk’s global compensation strategy, governance, analytics, systems, policies, and operations. Partners with Finance, Legal, Payroll, HR, and executives on pay planning, equity, forecasting, market pricing, pay equity, compliance, and executive compensation. Oversees vendors, automation, reporting, governance, and compensation cycles while building and mentoring the global compensation team.

Owns end-to-end growth campaigns for Zendesk’s startup program, spanning acquisition, applications, lifecycle nurture, product activation, onboarding, and paid conversion. Responsibilities include paid and organic demand generation, partner marketing, founder-focused content, virtual programming, segmented campaign tracks, CRO experiments, and performance optimization. The role requires strong writing, analytics, marketing automation, project management, and experience engaging startup or SMB audiences in B2B SaaS or high-growth technology environments.

The SMB Account Executive will drive revenue growth by acquiring new SMB customers and managing relationships using AI-driven strategies.

Build production-ready proof-of-concepts, customized demonstrations, API integrations, technical sandboxes, and automation tools for enterprise customers. Lead technical validations, architecture reviews, and developer discussions while partnering with account teams. Apply JavaScript, Python, Node.js, REST/SOAP APIs, cloud infrastructure, LLMs, prompt engineering, and autonomous agent frameworks to solve customer problems and support Zendesk’s AI platform.

Drive enterprise revenue growth across the Bay Area by acquiring new customers, expanding AI and automation adoption, managing complex sales cycles, maintaining pipeline accuracy, building executive relationships, and closing high-value Zendesk deals. Develop territory and account plans, present ROI-focused business cases, collaborate with Customer Success, Solutions Engineering, and Product teams, and stay current on AI and customer experience trends.

The Enterprise Account Executive will drive revenue growth by acquiring enterprise customers, managing relationships, and expanding AI and automation adoption. Responsibilities include sales pipeline management, negotiating high-value deals, and collaborating across teams to deliver solutions.

Lead the revenue close process, ensuring accuracy and compliance. Provide technical accounting guidance and mentor the team. Improve internal controls and procedures.

The role involves building and improving backend systems for real-time voice AI conversations, developing integrations, and enhancing platform performance and reliability.

Provide strategic legal counsel for global AI products, ensuring compliance with evolving AI safety and privacy laws, enabling sales and product teams, engaging regulators and industry groups, driving AI trust initiatives, applying legal technology to streamline reviews, and mentoring junior lawyers to support product growth while mitigating risk.

Design and implement backend services for real-time voice AI, integrating telephony, WebRTC/WebSockets, media servers, and AI speech services. Improve latency, reliability, observability, autoscaling, and failure recovery. Ship end-to-end features, address turn-taking and handoff challenges, and collaborate with product, design, and ML teams.

Leads Zendesk’s global AI Services Consulting organization, establishing strategy, operating models, service portfolios, governance, delivery standards, capacity planning, and commercial performance mechanisms. Builds leadership capability and scalable consulting operations while partnering with Sales, Customer Success, Product, Engineering, Finance, and executive customers. Drives measurable AI adoption, customer value, retention, expansion, delivery quality, and margin through repeatable enterprise services and cross-functional alignment.

Leads Zendesk’s Marketing Analytics function, setting the measurement strategy across reporting, attribution, forecasting, experimentation, data quality, and ROI analysis. Manages and develops an analytics team, builds scalable dashboards and analytics products, partners with Finance, Sales, Data, Product, and Marketing leaders on planning and investment decisions, and communicates actionable insights to executives. Establishes governance and trusted data practices while advancing self-service and agentic analytics capabilities.

Leads marketing strategy translation into priorities, operating plans, measurable outcomes, and execution rhythms. Drives planning, forecasting, pipeline pacing, budgeting, resource discussions, executive reviews, and cross-functional coordination. Builds operating frameworks and analyzes performance to identify trade-offs and improve growth. Partners with Marketing Operations, Analytics, Finance, Sales Operations, Product, and regional teams while facilitating decisions, accountability, and process improvements.

Leads Zendesk’s Marketing Operations function, including funnel and campaign operations, journey orchestration, marketing technology, process optimization, and team development. Owns the operating model, technology roadmap, governance, data quality, automation, performance visibility, vendor relationships, and cross-functional alignment. The role connects marketing strategy with scalable execution, improves pipeline and customer growth, and communicates operational recommendations and investment trade-offs to senior leadership.

Lead go-to-market strategy and execution for multi-product solutions and industries. Develop solution positioning, messaging, marketing collateral, sales enablement, and training programs. Partner with Product, Sales Enablement, and Field Marketing teams to translate complex capabilities into business value. Conduct competitive and buyer research, measure campaign performance, and optimize programs to drive cross-sell, upsell, pipeline, and revenue growth.