Jobs at Zendesk

Lead and develop engineering teams focused on cloud governance and security while collaborating with product and security teams to ensure compliance and efficient operations.

The role involves building and improving backend systems for real-time voice AI conversations, developing integrations, and enhancing platform performance and reliability.

As a Senior Backend Engineer, you will design and maintain data connectors, build resilient data pipelines, and collaborate on analytics infrastructure for AI products at Zendesk.

The SMB Account Executive will drive revenue growth by acquiring new SMB customers and managing relationships using AI-driven strategies.

The Senior Full Stack Engineer will design backend services for real-time voice AI products, optimize performance, and collaborate across teams to enhance user experiences for voice interactions.

The Forward Deployed Engineer will lead the technical delivery of AI solutions, build integrations, troubleshoot issues, and collaborate with teams to enhance Zendesk's AI capabilities for enterprise customers.

Lead global Total Rewards strategy including compensation, equity, benefits, compliance and executive pay. Modernize delivery with analytics, automation and AI, present to executives/Board, mentor a Total Rewards team, and scale programs and governance across jurisdictions.

Own the vision, roadmap, and delivery of Zendesk's MarTech and digital systems. Build scalable integrations across CMS, eCommerce, trials, marketing automation, and CRM. Lead AI evaluation and governance, ensure data quality and privacy compliance, align IT and GTM teams, and drive enterprise migrations and platform enhancements to enable personalized customer journeys and flexible monetization.

Lead sourcing strategy and execution for software and engineering categories, including AI/LLM vendors. Manage vendor due diligence, RFx, contract negotiations, forecasting for usage and licenses, cost-management initiatives, and multi-vendor LLM strategy. Partner with Legal, Security, IT, and Engineering to optimize consumption, mitigate risk, and drive commercial leverage and shorter renewal cycles.

Design and execute employee events for the San Francisco office (75%) and support workplace operations (25%). Manage logistics, vendors, budgets, registration, communications, and regional guidance for AMER/LATAM. Support front desk, ticket queue, facilities coordination, and maintain workplace documentation. Drive metrics-driven improvements and assist the Global Events Lead on scalable event frameworks.

Proactively prospect, engage, and close new commercial SaaS accounts using AI-driven insights; manage full sales cycle, build executive relationships, maintain a high-velocity pipeline, and collaborate cross-functionally to deliver tailored AI-enabled solutions.

The Enterprise Account Executive will drive revenue growth by acquiring enterprise customers, managing relationships, and expanding AI and automation adoption. Responsibilities include sales pipeline management, negotiating high-value deals, and collaborating across teams to deliver solutions.

Lead the Authentication team to deliver secure, reliable, and scalable access management services (SSO, MFA, OAuth, session/token management). Define roadmap, SLAs/SLOs, observability, incident response, and architecture; partner with Product, Security, Architecture, and Legal; hire and coach engineers; coordinate cross-timezone delivery and reduce risk while improving customer authentication experience.

The Staff Software Engineer will develop full stack solutions, utilizing Java and TypeScript, deploying code, and collaborating within the engineering team.

The Senior Operations Manager will enhance product development operations, implementing AI-first improvements, defining delivery metrics, and guiding teams in Agile practices using Jira.

Lead technical strategy and architecture of AI-driven solutions for customer experience, focusing on business outcomes and cross-functional collaboration.

Lead the evolution of the partner technology ecosystem, optimizing partner experience and integrations to drive revenue growth and efficiency.