Teams at Zenith American Solutions, Inc.

Independently process all types of group health and dental claims for assigned plans, provide provider/member customer service, generate correspondence, maintain plan knowledge, assist colleagues to reduce backlog, and meet production and quality goals.

Process routine health and welfare claims (medical, dental, vision, Rx, Life/AD&D, WC, disability) per plan guidelines; provide customer service via phone/written/electronic channels; maintain plan knowledge; handle PHI/PII with discretion; use Microsoft Office and claims coding (ICD-10/CPT-4).

The Supervisor, Claims leads a Claims team, manages workflow, ensures compliance, oversees claims processing, and develops staff through performance management.