Zifo Benefits Overview

Supports customer success and account growth for enterprise pharmaceutical, biotech, and life sciences clients. Responsibilities include onboarding engagements, managing customer relationships, expanding accounts, supporting proposals, coordinating project transitions, identifying value-added opportunities, renewing business, participating in leadership meetings, and providing consultative industry insights. The role requires strong communication, presentation, organization, multitasking, project management, and relationship-building skills.

Lead and execute change management for pharma/biotech/agritech clients: define strategy, drive business analysis deliverables (URS, FRS, workflows), assess informatics/data landscapes, manage projects, mentor staff, support business development, and ensure operational excellence.

Leads the full Manufacturing Informatics business lifecycle, including market strategy, sales, business development, solutioning, delivery, operations, P&L, and customer expansion. Builds executive relationships across pharmaceutical and biotechnology manufacturing organizations; oversees MES, EBR, digital manufacturing, integrations, analytics, AI/ML, and Industry 4.0 initiatives. Develops partnerships, recruits and leads global teams, manages financial and operational performance, and ensures solutions meet regulatory, cybersecurity, data integrity, and business requirements.