Jobs at Zip

Embeds with enterprise customers to identify procurement and finance workflow problems, then builds and deploys customized AI agent solutions using Zip’s infrastructure and AppStudio. Owns customer engagements, manages parallel account workstreams, documents architectures, supports on-site testing, identifies expansion opportunities, and feeds product learnings back to engineering. Requires enterprise procurement or finance operations experience, hands-on AI automation experience, technical integration fluency, and independent customer engagement ownership.

Partners with Product, Engineering, and GTM leaders to shape financial strategy. Builds forecasts, financial models, KPI frameworks, pricing and unit economics analyses for AI products, and investment cases. Supports annual planning, long-range forecasting, company-wide reporting, resource allocation, and executive decision-making through board materials, investor updates, and leadership presentations.

Build and scale AI-powered go-to-market automation for sales and BDR teams. Design workflows integrating Salesforce, Gong, Clay, and other systems; enrich and route data; automate personalized outreach; and translate sales goals into shipped projects. Own solutions from scoping through rollout, measure pipeline impact and rep time savings, pilot emerging tools, and ensure automations are maintainable, error-aware, and adopted by revenue teams.

Manage enterprise customers using Zip’s procurement platform, defining business outcomes, driving adoption, advising stakeholders, managing account health, and partnering with product and engineering on solutions. The role includes customer enablement, procurement workflow optimization, renewal support, relationship building across business functions, and continuous improvement of Customer Success processes and assets.

Lead engineering for critical customer projects, owning scope, sequencing, and delivery. Build and ship production features across Python backend and React/TypeScript frontend, partner with product teams, communicate directly with enterprise customers, diagnose problems, translate needs into technical specifications, and influence the long-term platform roadmap. The role requires strong product judgment, customer empathy, urgency, high-quality execution, and substantial ownership.

Leads high-impact, cross-functional business initiatives from strategy through implementation. Builds scalable processes and systems, analyzes business performance, develops models, defines success metrics, and provides recommendations to senior leadership. The role requires ownership, strong analytical and communication skills, and the ability to operate effectively in ambiguity across Sales, Marketing, Customer, Product, and G&A teams.

Lead competitive intelligence and product marketing strategy for Zip’s enterprise procurement platform. Responsibilities include researching competitors and market trends, developing battlecards and enablement materials, training sales and customer-facing teams, informing product roadmap decisions, supporting analyst relations, and translating complex data into positioning, campaigns, and sales strategies. The role requires cross-functional collaboration across marketing, sales, product, and executive teams and is hybrid in San Francisco or New York City.

Manage a portfolio of B2B SaaS customers, define business outcomes, drive adoption and loyalty, advise on procurement best practices, build stakeholder relationships, monitor customer health, support implementations, train users, partner with Product and Engineering, manage renewals, and improve customer success processes.

Own post-sales strategy and operations for Customer Success, including customer segmentation, book design, forecasting, reporting, operating cadences, and performance metrics. Partner with post-sales leadership and cross-functional teams to improve retention, expansion, customer health, and time-to-value. Lead strategic initiatives, analyze data using SQL and BI tools, manage revenue operations systems, and drive executive-level decision-making and accountability.

Design and build scalable developer-platform architecture, tooling, testing frameworks, CI pipelines, deployment processes, and engineering guardrails. Lead AI-driven development-tool adoption, improve software quality and performance, remove development friction, modernize legacy patterns, and create reliable release processes supporting daily deployments, canaries, traffic replay, and enterprise feature bundling.

Manage enterprise SaaS customer accounts through renewals, upsells, adoption, and value realization. Serve as a trusted advisor and product consultant, negotiate multi-year contracts, monitor customer health, and coordinate internal teams to close deals. Become an expert in Zip’s procurement platform and market, support prospecting and sales cycles, and help build scalable sales processes within a high-growth startup.

Own end-to-end product design for Zip’s Procure-to-Pay workflows, including purchase orders, approvals, invoices, payments, alerts, dashboards, and failure states. Partner with product managers and engineers to ship features and AI-assisted agent experiences. Conduct customer research with AP teams and requesters, iterate on UX and visual design, and participate in design reviews. The role is hybrid in San Francisco, requiring three office days per week.

Own end-to-end product design for Zip’s global payments experience, including payment scheduling, tracking, failures, retries, bank integrations, and provider migrations. Shape product direction, conduct customer research, collaborate with engineering, product, and go-to-market teams, and design experiences for finance and enterprise users. The role also involves influencing AI-related product investments and delivering polished web application experiences.

Build reliable, scalable frontend applications and components for Zip’s enterprise procurement platform. Develop user-facing features, APIs, and maintainable production code while collaborating with product and customer-facing teams. Engineers own work from concept through production, contribute to frontend architecture and practices, and may work with AI/ML teams to create intelligent workflows.

Own the product strategy and roadmap for Zip’s identity platform, including authentication, MFA, SSO, access controls, permissions, security, governance, reporting, and insights. Partner closely with engineering to define requirements, make technical tradeoffs, and deliver scalable enterprise capabilities. Support complex organizational structures, auditability, compliance, and customer needs while communicating effectively with technical and non-technical stakeholders.

Own post-sales strategy and operations for Customer Success, including customer segmentation, coverage models, reporting, renewal forecasting, operating cadences, and performance metrics. Partner with post-sales leadership and cross-functional teams to drive retention, expansion, and customer experience improvements. Use SQL, spreadsheets, BI tools, and RevOps systems to analyze data, inform decisions, and execute high-impact initiatives.

Build reliable, scalable software products and APIs for Zip’s enterprise procurement platform. Responsibilities include designing web applications, writing maintainable code, collaborating with product and customer-facing teams, and solving complex technical challenges autonomously. The role spans backend and frontend development, integrations, reporting, workflows, and payment systems, with opportunities to work alongside AI/ML teams.

Leads corporate finance infrastructure, including consolidated financial reporting, cash flow modeling, annual budgeting, forecasting, and long-range planning. Owns FP&A tools and data infrastructure, develops board and investor reporting, and partners with executives, HR, People Operations, Real Estate, Accounting, and G&A leaders on planning, spending, headcount, and capital allocation decisions.

Lead enterprise customer onboarding and end-to-end implementation of Zip’s procurement platform. Configure customer processes, conduct training and Q&A sessions, manage requirements and projects across multiple implementations, coordinate solutions and technical consultants, and collaborate with product and engineering teams on customer requests. Continuously improve post-sales processes and accelerate customer time to value.

Lead customer onboarding and end-to-end ERP/procurement platform implementations. Gather requirements, configure customer processes, deliver training, manage projects across multiple clients, and collaborate with product and engineering teams on customer requests and roadmap priorities. Improve post-sales processes and accelerate customer time to value while maintaining strong stakeholder relationships.