Teams at Zip

Manage enterprise SaaS customers through renewals, upsells, adoption, and value realization. Serve as a trusted advisor and product expert, negotiate contracts, identify customer needs, support deal closure, and maintain accurate renewal updates. Partner with Customer Success and broader internal teams while helping shape sales processes in a rapidly growing startup. Build expertise in procurement and use sales intelligence and engagement tools to manage deal cycles and customer relationships.

Leads strategic enterprise software implementations for complex, global customers. Oversees executive stakeholder alignment, deployment risk, solution architecture, workflow design, testing, governance, and quality standards. Develops scalable implementation methodologies and playbooks while mentoring Implementation Managers and Solutions Architects. Partners with Sales, Product, Engineering, and Customer Success to improve delivery and product strategy.

Partners with Product, Engineering, and GTM leaders to shape financial strategy. Builds forecasts, financial models, KPI frameworks, pricing and unit economics analyses for AI products, and investment cases. Supports annual planning, long-range forecasting, company-wide reporting, resource allocation, and executive decision-making through board materials, investor updates, and leadership presentations.