Jobs at Zones, LLC

Provides L2 technical escalation support for enterprise GPU servers, storage, networking, and hardware systems. Troubleshoots x86, BMC, OS, PCIe, CPU, memory, motherboard, and connectivity issues using logs and diagnostic tools. Performs root-cause analysis, lab testing, postmortems, documentation, and escalation management while collaborating with L1/L3 teams, engineering, customers, and partners. Creates SOPs, knowledge-base articles, training materials, and test plans, and mentors junior engineers.

Provides frontline technical support through phone, email, and ticketing systems; diagnoses hardware, software, and network issues; manages tickets through resolution; processes parts returns; escalates complex problems; monitors data center infrastructure; performs post-installation testing; documents incidents; and collaborates with internal teams and clients.

Drives full-cycle B2B technology sales, from prospecting through close, with emphasis on complex, services-led opportunities, profitable growth, gross margin, and ACV bookings. Builds pipelines, forecasts accurately, engages executive stakeholders, and orchestrates solution architects, services teams, OEMs, ISVs, and channel partners. Sells digital workplace, networking, security, cloud, data center, managed services, professional services, and staffing solutions to enterprise and mid-market customers. Requires up to 50% travel.

Leads regional audiovisual design for Microsoft conference room deployments. Produces and quality-assures AutoCAD drawing packages, coordinates AV systems with architectural and construction documentation, validates bills of materials, manages revisions and standards deviations, responds to RFIs, and supports installation, commissioning, and handover. The role requires independent CAD production, AV systems expertise, strong QA/QC, stakeholder coordination, and technical problem-solving.

Manages enterprise client relationships to ensure measurable value from technology investments. Develops success plans, tracks adoption and customer health, facilitates business reviews, resolves barriers, and drives retention, renewals, expansion, and advocacy. Partners with executives, sales, architects, delivery teams, and technology manufacturers across cloud, networking, security, and managed services environments. Uses customer data to identify risks, communicate business insights, document outcomes, and support revenue growth.

Leads complex RFx responses for professional and managed IT services. Develops technical solution strategies, win themes, value propositions, estimates, pricing, assumptions, and risk analyses. Coordinates globally distributed delivery, sales, subject-matter experts, and partners; performs due diligence, supports SOW negotiations, and transitions awarded solutions to delivery. Requires broad infrastructure services expertise, solution architecture experience, strong pre-sales capabilities, and executive communication skills.