Teams at Zones, LLC

Provides L2 technical escalation support for enterprise GPU servers, storage, networking, and hardware systems. Troubleshoots x86, BMC, OS, PCIe, CPU, memory, motherboard, and connectivity issues using logs and diagnostic tools. Performs root-cause analysis, lab testing, postmortems, documentation, and escalation management while collaborating with L1/L3 teams, engineering, customers, and partners. Creates SOPs, knowledge-base articles, training materials, and test plans, and mentors junior engineers.

Provides frontline technical support through phone, email, and ticketing systems; diagnoses hardware, software, and network issues; manages tickets through resolution; processes parts returns; escalates complex problems; monitors data center infrastructure; performs post-installation testing; documents incidents; and collaborates with internal teams and clients.

Drives full-cycle B2B technology sales, from prospecting through close, with emphasis on complex, services-led opportunities, profitable growth, gross margin, and ACV bookings. Builds pipelines, forecasts accurately, engages executive stakeholders, and orchestrates solution architects, services teams, OEMs, ISVs, and channel partners. Sells digital workplace, networking, security, cloud, data center, managed services, professional services, and staffing solutions to enterprise and mid-market customers. Requires up to 50% travel.